AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Design, deliver, and continuously improve the onboarding program for new hires, including live instructor-led training and asynchronous resources
- Lead ongoing development programs that upskill Sales teams
- Partner with Sales leaders to identify skills gaps and performance trends and address them through tailored training and coaching
- Facilitate engaging, hands-on training sessions (virtual and in-person) to enhance product knowledge, sales process mastery, and messaging consistency
- Develop scalable enablement assets such as playbooks, toolkits, job aids, e-learning modules, and assessments
- Measure and evaluate training effectiveness through KPIs such as ramp time, productivity, quota attainment, and feedback
- Support product launches and go-to-market initiatives by training teams on value propositions, personas, and competitive positioning
- Leverage technologies (e.g., LMS, CRM) to track engagement and impact
- Work closely with Sales Leadership, Marketing, Product teams, and Human Resources to align training with go-to-market strategy and business objectives
- Report to Head of Learning and Development - Americas and focus on accelerating time to proficiency, improving sales productivity, and ensuring consistent execution across sales roles
Requirements
- Demonstrated impact in Sales Enablement, Sales Training, or Sales Leadership, ideally in a SaaS or tech environment
- Deep understanding of the B2B sales environment
- Strong facilitation (in-person and virtual) skills
- Proven ability to translate business needs into high-impact learning experiences
- Experience with learning and enablement tools and technologies
- Experience with LMS platforms (Docebo) and CRM systems (Dynamics)
- Knowledge of sales analytics
- Excellent communication, collaboration, and project management skills
- Data-driven mindset with ability to evaluate and report on training effectiveness
- Innovative and creative approach to learning
- Bachelor’s degree in Business, Education, Communications, or related field (or equivalent experience)
- Certification in instructional design, coaching, or a sales methodology
- Experience working in a high-growth, cross-regional SaaS company
- Advanced English required
- Bilingual - English and French
Benefits
- Hybrid work policy (Alcumus has a hybrid work policy)
- Integrated mental health and well-being support
- Vacation – starting from 3 weeks
- Well-being days and an annual giving day – an extra opportunity to do something good for yourself or the communit
- Comprehensive medical and dental coverage
- Year-end company shutdown to allow you to relax and recharge
- LinkedIn Learning license for upskilling and development
- Inclusive equal opportunity employer and supportive recruitment adjustments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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