Lead Technical Account Manager at Ben, enhancing customer outcomes through enterprise technical account management. Driving team performance and bridging client needs with product development in B2B SaaS.
About the role
- Lead service efforts regionally with focus on customer satisfaction.
- Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region.
- Review and manage service metrics with regards to repair time to quote, time to repair and quality / warranty.
- Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures.
- Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).
- Interface with end-users handling service problems and start-ups either by phone or on-site visit.
- Manage equipment repairs for the region and individual service centers.
- Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all associated documents in conjunction with the local branches.
- Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through the use of LEAN principles and create standards within the region.
- Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.
Requirements
- Preferred - Bachelor Degree in related field or equivalent combination of education and experience
- Submersible Pump experience
- 3-5 years of experience in service and/or rental fleet management
- A minimum of 5 years of experience having led and managed a team is required
- 3-5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
- Green Belt certification preferred or willingness to earn one within the first 18 months
- Ability to handle multiple priorities and remain focused and organized.
- Ability to effectively communicate verbally and in writing.
- Ability to effectively delegate responsibility and manage the work activities of others
- Proficiency in Microsoft Office products and the use of computer applications.
- Ability to meet and continuously maintain authorization to operate a company vehicle.
- Knowledge of electric submersible and pumping equipment.
- M&C and Electrical Skills
- Familiarity with the service industry and the markets served (e.g. construction, mining, municipalities, industrial)
Benefits
- Medical
- Dental
- Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
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