Hybrid Regional Technical Services Manager

at Xylem

• Job title: Regional Technical Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $72,300 - $95,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fort Mill, United States

About the role

• Regional Technical Service Manager overseeing and coordinating service operations across Gulf Coast for Xylem. Focusing on customer satisfaction and managing service metrics for pump systems and equipment rental.

Responsibilities

• Lead service efforts regionally with focus on customer satisfaction.
• Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region.
• Review and manage service metrics with regards to repair time to quote, time to repair and quality / warranty.
• Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures.
• Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).
• Interface with end-users handling service problems and start-ups either by phone or on-site visit.
• Manage equipment repairs for the region and individual service centers.
• Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all associated documents in conjunction with the local branches.
• Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through the use of LEAN principles and create standards within the region.
• Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.

Requirements

• Preferred - Bachelor Degree in related field or equivalent combination of education and experience
• Submersible Pump experience
• 3-5 years of experience in service and/or rental fleet management
• A minimum of 5 years of experience having led and managed a team is required
• 3-5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
• Green Belt certification preferred or willingness to earn one within the first 18 months
• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Ability to effectively delegate responsibility and manage the work activities of others
• Proficiency in Microsoft Office products and the use of computer applications.
• Ability to meet and continuously maintain authorization to operate a company vehicle.
• Knowledge of electric submersible and pumping equipment.
• M&C and Electrical Skills
• Familiarity with the service industry and the markets served (e.g. construction, mining, municipalities, industrial)

Benefits

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement