Hybrid Principal User Researcher – Trust-Based Solutions

Posted last month

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About the role

  • Lead and own the research strategy for Privacy and Financial Wellness (LifeLock and MoneyLion)
  • Plan and conduct generative and evaluative research using qualitative methods, in collaboration with quantitative partners
  • Translate research findings into clear, actionable insights and strategic recommendations
  • Build trust and alignment across diverse global stakeholders, navigating strong opinions with confidence and diplomacy
  • Adapt communication and influence styles across different cultures (U.S., UK, Germany, Czech Republic)
  • Present and tell compelling stories that inspire teams and executives to act
  • Coach and mentor other researchers, strengthening the research culture at Gen
  • Become a trusted advisor to senior leaders, influencing long-term product direction
  • Support and guide two less senior researchers in their projects — offering coaching, feedback, and direction to help them grow and deliver stronger outcomes

Requirements

  • Proven track record in user research for digital products (open on exact years; impact matters)
  • Fintech experience is essential
  • Bonus: familiarity with the U.S. financial system
  • Experience leading end-to-end research and shaping strategy in complex product areas
  • Outstanding stakeholder management skills — able to handle senior, strong-willed, or “difficult” partners
  • Excellent storytelling and presentation skills
  • Cultural awareness and adaptability to work effectively with stakeholders in the U.S., UK, Germany, and Czech Republic
  • Deep AI fluency and ability to apply AI creatively and responsibly in research
  • Strong skills in a range of qualitative methods and judgment to pick the right approach
  • Strategic mindset with ability to connect detailed findings to big-picture product vision
  • Comfort with mentoring and coaching other researchers (formally or informally)
  • Curiosity, creativity, and resilience in the face of ambiguity or competing priorities
  • Bonus: Experience in technical, cybersecurity, or enterprise contexts
  • Exposure to AI and emerging technologies, with a thoughtful, human-first lens
  • Applicant should be eligible for any required authorizations from the U.S. Government (to conform to U.S. export control regulations)

Benefits

  • Annual bonus scheme
  • Unlimited PTO (paid time off) & flexible working hours
  • Opportunity to learn and work with the best in the Digital Security industry
  • Tuition reimbursement for job-related courses
  • Sustainable home improvement bonus
  • The chance to join a major global tech company listed on the S&P 500
  • Flexible working options with generous time off and competitive benefits and compensation packages
  • Access to resources and support to ensure you can do your best work and live your best life

Job title

Principal User Researcher – Trust-Based Solutions

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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