Lead and own the research strategy for Privacy and Financial Wellness (LifeLock and MoneyLion)
Plan and conduct generative and evaluative research using qualitative methods, in collaboration with quantitative partners
Translate research findings into clear, actionable insights and strategic recommendations
Build trust and alignment across diverse global stakeholders, navigating strong opinions with confidence and diplomacy
Adapt communication and influence styles across different cultures (U.S., UK, Germany, Czech Republic)
Present and tell compelling stories that inspire teams and executives to act
Coach and mentor other researchers, strengthening the research culture at Gen
Become a trusted advisor to senior leaders, influencing long-term product direction
Support and guide two less senior researchers in their projects — offering coaching, feedback, and direction to help them grow and deliver stronger outcomes
Requirements
Proven track record in user research for digital products (open on exact years; impact matters)
Fintech experience is essential
Bonus: familiarity with the U.S. financial system
Experience leading end-to-end research and shaping strategy in complex product areas
Outstanding stakeholder management skills — able to handle senior, strong-willed, or “difficult” partners
Excellent storytelling and presentation skills
Cultural awareness and adaptability to work effectively with stakeholders in the U.S., UK, Germany, and Czech Republic
Deep AI fluency and ability to apply AI creatively and responsibly in research
Strong skills in a range of qualitative methods and judgment to pick the right approach
Strategic mindset with ability to connect detailed findings to big-picture product vision
Comfort with mentoring and coaching other researchers (formally or informally)
Curiosity, creativity, and resilience in the face of ambiguity or competing priorities
Bonus: Experience in technical, cybersecurity, or enterprise contexts
Exposure to AI and emerging technologies, with a thoughtful, human-first lens
Applicant should be eligible for any required authorizations from the U.S. Government (to conform to U.S. export control regulations)
Benefits
Annual bonus scheme
Unlimited PTO (paid time off) & flexible working hours
Opportunity to learn and work with the best in the Digital Security industry
Tuition reimbursement for job-related courses
Sustainable home improvement bonus
The chance to join a major global tech company listed on the S&P 500
Flexible working options with generous time off and competitive benefits and compensation packages
Access to resources and support to ensure you can do your best work and live your best life
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