Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- Customer Service Agent managing incoming technical support calls for merchants’ POS terminals in a hybrid role. Requires shifts and some weekends with a focus on service excellence.
Responsibilities
- Διαχείριση εισερχόμενων κλήσεων τεχνικής υποστήριξης και εξυπηρέτησης εμπόρων αναφορικά με τα τερματικά τους μηχανήματα (POS)
- Πενθήμερη 8ωρη απασχόληση σε σε κυλιόμενες βάρδιες (εύρος ωραρίου 07.00 π.μ.- 23.00 μ.μ.)
- 2 Σαββατοκύριακα / μήνα (με αντίστοιχα ρεπό)
Requirements
- Πτυχίο ΑΕΙ/ΤΕΙ ή Απολυτήριο Λυκείου
- Καλή γνώση της Αγγλικής Γλώσσας
- Καλή χρήση Η/Υ
- Πρότερη εργασιακή εμπειρία σε τηλεφωνικό κέντρο - επιθυμητή
- Επαγγελματική συμπεριφορά με διάθεση εξυπηρέτησης των πελατών & ομαδικό πνεύμα
Benefits
- Σύγχρονο και δυναμικό περιβάλλον εργασίας
- Προοπτικές εξέλιξης
- Μηνιαίο bonus βάσει επίτευξης στόχων
- Υβριδικό μοντέλο απασχόλησης
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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