Hybrid Technical Support Engineer

at Emerson

• Job title: Technical Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Assago, Italy

About the role

• Technical Support Engineer at Emerson supporting Test & Measurement products. Troubleshooting, educating customers, and providing technical insights while collaborating with internal teams.

Responsibilities

• Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
• Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
• Identify and report product design, reliability, and maintenance feedback to Research & Development teams.
• Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
• Provide technical support and guidance to internal stakeholders across functions.
• Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
• Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
• Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.

Requirements

• A bachelor’s degree in engineering or computer science, or equivalent practical experience (fields such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
• Professional‑level English proficiency (minimum B2).
• Experience with at least one programming environment; familiarity with LabVIEW is an advantage.
• Willingness and ability to travel up to 10% as needed to support customers and business needs.
• Knowledge or hands‑on experience in Radio Frequency (RF) technologies.
• A solid technical foundation, including familiarity with electronic circuit concepts and basic electronic instrumentation.
• Strong communication skills, with the ability to adapt messaging to technical and non‑technical audiences; additional language skills (such as French, German, or Spanish) are a plus.
• A proactive, solution‑oriented mindset with the ability to navigate ambiguity and prioritize effectively.
• Previous experience in customer‑facing support, service, or application engineering roles.
• Comfort working collaboratively across global, cross‑functional teams.

Benefits

• Ongoing learning opportunities
• Mentorship
• Career growth pathways