Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.
About the role
- Intern for IT technical support at BETC Havas agency in São Paulo. Providing technical assistance and supporting IT operations with an agile and efficient focus on user experience.
Responsibilities
- Provide local and remote technical support, ensuring agile, efficient assistance focused on delivering the best experience for employees.
- Support Windows and macOS operating systems, including configuration and setup of new devices.
- Assist in diagnosing, preventing, and resolving technical issues; guide users, suggest continuous improvements to IT processes, and support technology innovation initiatives.
- Handle and follow up on technical tickets, meeting established SLAs and supporting incident, problem, and service request management.
- Provide support for Microsoft 365 applications, promoting efficient, collaborative, and secure use of the solutions.
- Assist with IT asset control and inventory, as well as organizing technical information and documentation.
Requirements
- Enrolled in a degree program in Information Systems, Computer Science, Information Technology, IT Service Management, or related fields.
- Must be enrolled in evening classes.
- Available to intern 6 hours per day (schedule to be arranged with the manager during the selection process).
- Knowledge of Windows and macOS operating systems and networking.
- Familiarity with Microsoft 365 applications.
- Good interpersonal communication, ability to interact with diverse audiences, proactivity, and confidence to guide users and propose improvements to operational processes.
- Available to be on-site at the São Paulo office at least 3 times per week.
Benefits
- Monthly home office allowance.
- Meal/food voucher via PicPay.
- Transportation voucher.
- WellHub.
- Group life insurance.
- Day off on your birthday.
- Access to platforms for career development and education.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
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