Financial Applications Support Analyst supporting Oracle Fusion Financial and HR applications for Citco's global team. Involves system maintenance, enhancements, and support responsibilities.
About the role
- Technical Support Engineer assisting customers with Emerson Test & Measurement products. Responsible for resolving technical issues and providing customer education.
Responsibilities
- Resolve customer technical issues related to the installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.
- Identify and report product design, reliability, and maintainability feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.
- Provide technical guidance and support to internal stakeholders across functions.
- Deliver customer education through technical training sessions, workshops, and hands‑on engagements.
- Support customers throughout product startup, troubleshooting, and long‑term solution maintenance.
- Create, document, and share technical knowledge to enable customer self‑service, leveraging Knowledge‑Centered Service (KCS) practices.
Requirements
- Eligibility to obtain and maintain French security clearance, in accordance with applicable regulations.
- A bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience (backgrounds such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
- Professional‑level English proficiency (minimum B2).
- Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
- Willingness and ability to travel up to 10% as required to support business and customer needs.
Benefits
- Continuous learning opportunities
- Mentorship
- Career pathways
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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