Intern for IT technical support at BETC Havas agency in São Paulo. Providing technical assistance and supporting IT operations with an agile and efficient focus on user experience.
About the role
- Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
Responsibilities
- Handle customer inquiries from 5 PM to 2 AM CET via chat and email
- Solve both business and technical issues
- Process customer questions and other internal notifications daily
- Use Apify Console, Intercom, and Slack as main tools
- Maintain customer satisfaction and response timeliness
- Expand support coverage to American timezones as Apify grows
- Provide only written support with no phone support or on-site visits
- Participate in other projects related to automation, AI in Support, and building knowledge in Help Center
Requirements
- 1–2 years of support experience, ideally in a software-as-a-service company
- Knowledge of programming principles and HTML/CSS/JavaScript is an advantage, interest in technology at the very least
- Preferences to work in the afternoons/evenings (from 5 PM to 2 AM CET) with holiday/weekend standby duties
- Passion for technology
- Ability to explain complex information to customers clearly and concisely
- Professional verbal and written communication skills in English
- Strong customer orientation
Benefits
- Space, support, and autonomy for personal growth, with a direct impact on our success
- Full-time position in Prague (Lucerna Palace), Brno (Titanium) or fully remote
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- Free Multisport card
- We welcome pets, kids, and bikes at the office
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
- Generous hardware budget 💻
- Free dinners every day when working from the office 🌮🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague and Brno Zoo 🐘
- Ping-pong, chess, PS5, lightsabers🏓
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.
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