Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.
Responsibilities
- Handle customer inquiries during typical working hours (8 AM to 5 PM CET)
- Solve both business and technical issues via chat and email
- Master our web scraping platform
- Process customer questions and internal notifications every day
- Use main tools like Apify Console, Intercom, and Slack
- Address business topics such as subscription plans, invoices, and Apify features
- Help with technical aspects like integrations and coding help with Apify API/SDK
Requirements
- 1–2 years of support experience, ideally in a software-as-a-service company
- Knowledge of programming principles and HTML/CSS/JavaScript is an advantage, interest in technology at the very least
- Not minding possible holiday/weekend standby duties
- Passion for technology
- Ability to explain complex information to customers clearly and concisely
- Professional verbal and written communication skills in English
- Strong customer orientation
Benefits
- Space, support, and autonomy for personal growth, with a direct impact on our success
- Full-time position in Prague (Lucerna Palace), Brno (Titanium) or fully remote
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- Free Multisport card
- We welcome pets, kids, and bikes at the office
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
- Generous hardware budget 💻
- Free dinners every day when working from the office 🌮🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague and Brno Zoo 🐘
- Ping-pong, chess, PS5, lightsabers🏓
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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