VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
About the role
- Provide support to the Sales, Marketing, and Support team(s) with high attention to detail
- Research, analyze, and document findings
- Coach, review, and/or delegate work to other team members when needed
- Ensure partners receive maximum value from investments in the ConnectWise platform, utilizing licenses and identifying new opportunities
- Collaborate with ConnectWise stakeholders to ensure adoption and successful renewal
- Propose solutions to partner problems based on the ConnectWise platform and deep understanding of partners' business
- Develop understanding of partners' business challenges and map platform features to business benefits
- Act as an escalation point to drive timely, proactive resolution
- Travel to partner locations and IT Nation events
- Create scalable playbooks and processes for partner interactions and profiles
- Identify processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Requirements
- Bachelor’s degree required in a related field or equivalent business experience
- 6+ years of relevant experience
- Preferred: Master of Business Administration (MBA)
- Preferred: 5+ years in the SaaS industry
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of industry standards
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Strong knowledge of business processes cross-functionally
- Ability to quickly grasp and distinctly explain technological and business concepts
- Strong knowledge of the IT Service Provider market and business
- Technical acumen and business management skills
- High attention to detail
- Ability to coach, review, and/or delegate work to other team members
- Willingness to travel (including to partner locations and events)
Benefits
- Inclusive, positive culture that values unique contributions
- Reasonable accommodations for qualified individuals with disabilities
- Onsite / Hybrid work arrangement
- Travel to partner locations and IT Nation events (up to 30% travel)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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