Services Advisor at SHI providing presales support and overseeing Statement of Work creation. Building strategic client relationships and maintaining documentation throughout the sales cycle.
About the role
- Support publishers and internal teams on Codashop/Custom Commerce operations. Manage launches, product data, promotions, reporting and documentation.
Responsibilities
- Communicate and collaborate effectively with internal and external stakeholders, ensuring clear and concise information exchange.
- Provide high-quality and responsive support to internal teams and external partners, including coordinating issue resolution and managing daily operational requests for Codashop/Custom Commerce (new product launches, product detail maintenance, promotional activities).
- Partner closely with Product, Engineering, Marketing, Commercial, Pricing, and Support teams to ensure requests are processed efficiently and on time.
- Support external publishers with their daily operational requests.
- Prepare comprehensive reports and analyses to inform team strategies and decisions.
- Create and maintain up-to-date documentation and processes to ensure operational efficiency and knowledge sharing.
- Perform other duties as assigned to contribute to team success.
Requirements
- Minimum of 1+ years of experience in e-commerce operations.
- Able to understand and communicate in English for daily work interactions.
- Hands-on experience with Content Management Systems (CMS) is a significant plus.
- Basic understanding of HTML, Scripting languages, or Python.
- Computer literate with foundational familiarity in programming or markup language syntax.
- Proactive and highly organized, with the ability to manage multiple projects and tasks simultaneously.
- Strong problem-solving skills and a keen eye for detail.
- Strong project management orientation, including the ability to proactively identify and address potential issues and facilitate stakeholder discussions.
- Willingness to work in shifts.
Benefits
- Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
- Customized Benefits: Tailor your benefits with our flexible plan.
- Growth Opportunities: Unlock your potential through clear progression paths.
- Skill Development: Access training resources to fuel your personal and professional growth.
- Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
- Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
- Benefits are reviewed and updated on a yearly basis
- Equal opportunity employer embracing diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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