Support publishers and internal teams on Codashop/Custom Commerce operations. Manage launches, product data, promotions, reporting and documentation.
Responsibilities
Communicate and collaborate effectively with internal and external stakeholders, ensuring clear and concise information exchange.
Provide high-quality and responsive support to internal teams and external partners, including coordinating issue resolution and managing daily operational requests for Codashop/Custom Commerce (new product launches, product detail maintenance, promotional activities).
Partner closely with Product, Engineering, Marketing, Commercial, Pricing, and Support teams to ensure requests are processed efficiently and on time.
Support external publishers with their daily operational requests.
Prepare comprehensive reports and analyses to inform team strategies and decisions.
Create and maintain up-to-date documentation and processes to ensure operational efficiency and knowledge sharing.
Perform other duties as assigned to contribute to team success.
Requirements
Minimum of 1+ years of experience in e-commerce operations.
Able to understand and communicate in English for daily work interactions.
Hands-on experience with Content Management Systems (CMS) is a significant plus.
Basic understanding of HTML, Scripting languages, or Python.
Computer literate with foundational familiarity in programming or markup language syntax.
Proactive and highly organized, with the ability to manage multiple projects and tasks simultaneously.
Strong problem-solving skills and a keen eye for detail.
Strong project management orientation, including the ability to proactively identify and address potential issues and facilitate stakeholder discussions.
Willingness to work in shifts.
Benefits
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
Benefits are reviewed and updated on a yearly basis
Equal opportunity employer embracing diversity and inclusion
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