Strategic Business Partner liaising between Global Digital Hub and Pharma network. Driving digital content solutions, coordination, and stakeholder engagement in Roche, a leading healthcare company.
About the role
- Services Advisor at SHI providing presales support and overseeing Statement of Work creation. Building strategic client relationships and maintaining documentation throughout the sales cycle.
Responsibilities
- The Services Advisor acts as front-line support on the Presales Service Desk, qualifying service requests and overseeing the creation of Statements of Work (SOWs) to ensure alignment with customer requirements.
- This role involves managing documentation throughout the sales cycle, facilitating transitions to the service delivery team, maintaining a pipeline of service opportunities, and building strategic relationships with clients to deliver a world-class customer experience.
- Serve on the Presales Service Desk, acting as front line support for incoming service requests.
- Qualify incoming requests based on SHI services success criteria.
- Oversee creation of partner SOWs and ensure they meet the customer's requirements.
- Create customer-facing SOWs based on partner SOWs.
- Manage Terms and Conditions flow down process between customer, SHI, and partner.
- Maintain project documentation throughout the sales cycle, including SOW revisions.
- Support the transitions of signed agreements from the presales process to the SHI service delivery team.
- Maintain and update a pipeline of services opportunities.
- Focus on delivering a world-class customer experience according to SHI standards.
- Build and maintain strategic relationships with clients and stakeholders.
Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 2-4 years of experience in a sales or sales support role
- Ability to travel to SHI, Partner, and Customer Events, up to 50%
- Advanced certification such as the following preferred: CompTIA A+, Cisco CCNA, AZ-900, MS-900, Proposal Writing
- Expertise in various project management frameworks such as Lean and Agile to effectively plan, execute, and close projects - Intermediate
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
- Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
- The ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
- Proven experience working with public sector customers and managing contract vehicles - Intermediate
- In-depth knowledge of IT industry trends and dynamics - Intermediate
- Demonstrates a working knowledge of current and evolving technologies including Cloud, Security, Networking, Datacenter, and End User Compute - Intermediate.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
- World-class facilities and the technology you need to thrive – in our offices or yours.
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