Technical Support Engineer at PPG focusing on building and corrosion expertise. Supporting client needs and technical training while collaborating with sales teams in a hybrid role.
CI
Hybrid Order Management, Sales & Technical Support Advisor – French Market
Posted last month
About the role
- Provide first-line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels in both French and English.
- Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
- Action return requests and refunds in a smooth, timely and customer-centric manner.
- Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
- Proactively spot, drive and convert sales opportunities.
- Upsell and cross sell across the designated categories.
- Ensure customer satisfaction through end-to-end management of each request.
Requirements
- Fluent level in both written and spoken French & English.
- Interest in new technologies and audio devices.
- Technical support experience is an advantage.
- Previous experience in a direct consumer support or sales role would be a plus.
- Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
- Knowledge of home audio/visual equipment, connections and audio/video formats.
- Attention to detail and problem solving skills.
- Positive attitude and excellent interpersonal skills.
Benefits
- Starting date: October/November 2025
- Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm
- Competitive base salary of €19,000 gross per annum in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Monthly incentives based on performance up to €150.
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model from our Bratislava location.
- Fully paid training that optimally prepares you for your job - 4 weeks duration.
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
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