Manage a portfolio of airline partners at Perk and secure optimal content. Collaborate across teams to boost revenue and performance in the airline ecosystem.
About the role
- Account Manager overseeing client relationships and ensuring high-quality service delivery. Building strong ties with clients to foster satisfaction and identify growth opportunities.
Responsibilities
- Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
- Understand client needs and objectives to offer tailored solutions and ensure client satisfaction.
- Manage the day-to-day communication, project updates, and issue resolution with clients.
- Coordinate internally with cross-functional teams (sales, marketing, operations, finance, etc.) to deliver successful outcomes.
- Monitor account performance, prepare regular reports, and provide insights or recommendations for improvement.
- Identify and pursue opportunities to grow existing accounts through upselling or cross-selling.
- Support the negotiation and renewal of contracts and agreements in alignment with company objectives.
- Stay updated on industry trends, competitors, and market conditions to provide strategic input.
- Ensure all client deliverables are completed on time, within scope, and aligned with quality standards.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3–5 years of experience in account management, client servicing, or a related role (experience in [industry] is a plus).
- Proven ability to manage multiple accounts and meet performance targets.
- Strong communication, negotiation, and presentation skills.
- Excellent organizational and time management abilities.
- Problem-solving mindset with a focus on customer satisfaction and retention.
- Proficiency in CRM software and MS Office (especially Excel and PowerPoint).
- Team player with a positive attitude and the ability to work cross-functionally.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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