Hybrid Key Account Manager – Horticulture Lighting

at Signify

• Job title: Key Account Manager – Horticulture Lighting
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$107,000 - CA$157,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Leamington, Canada

About the role

• Key Account Manager managing customer relationships in horticulture lighting for Signify, maximizing profitability and customer satisfaction through strategic planning and collaboration.

Responsibilities

• Delivers sales targets, revenue growth, and profitability objectives within the assigned accounts or territory.
• Develops account-specific sales and strategic plans aligned with business goals.
• Has an in-depth understanding of the customer strategy and defines an account strategy that drives profitable high growth opportunities for Signify as well as operationally managing the execution.
• Establishes and nurtures professional relationships with key stakeholders in assigned accounts to position Signify as a trusted partner and negotiates contracts to maximize profitability.
• Leads joint strategic account planning processes to set performance objectives, identify business opportunities, and establish milestones for one and three-year periods.
• Provides customers with accurate product, system, and application knowledge ensuring solutions meet technical specifications and standards.
• Defines and leads actions in the accounts, aligning the support across cross-functional Signify teams (e.g. Sales Specialists, Channel / End User Marketing, Product Marketing, Order Desk, Quote Support, Proposal Management, LiAS, Project Management, Customer Satisfaction etc.) with the objective of meeting account performance objectives and customer’s expectations.
• Prepares proposals and negotiates pricing, terms, and contracts within authorized limits.
• Ensures adherence to commercial policies and protects company margins.
• Drives continuous improvement by gathering client feedback and implementing solutions, monitors customer satisfaction, resolves issues promptly, and builds long-term trust.
• Maintains up-to-date records in CRM systems, ensuring accuracy in forecasts, pipeline data, and performance metrics.
• Provides accurate information to ensure proper forecasting and product availability.
• Reports sales performance and account progress regularly.

Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field is essential
• Experience in Horticulture industry and understanding of target customers' businesses required.
• 5+ years of experience ideally related to key account management or strategic sales roles in managing medium-large accounts and driving profitable growth.
• Financial selling skills highly desired.
• Excel skills and ability to sell from TCO / ROI framework a big plus.
• Strong technical knowledge of lighting, control and electrical systems a big plus.

Benefits

• Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
• Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account