Hybrid Manager, PharmSci L&D Operations

at Pfizer

• Job title: Manager, PharmSci L&D Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $86,000 - $143,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Groton, United States

About the role

• Manager of PharmSci Learning & Development Operations responsible for administering the Learning Management System. Collaborates on training content management and compliance across BioTherapeutics and PharmSci organizations.

Responsibilities

• Perform the role of Training Administrator (TA) and Business Administrator (BA): create, edit, and maintain learning activities within the LMS and ensure compliance with the LMS Global Policies and Procedures as well as regulatory requirements.
• Perform the role of Training Point of Contact (TPoC): partner with procedure authors, assignment role owners, and other training personnel to perform training risk assessments, create training implementation plans (TIP), and develop and/or manage training content appropriate to the risk level.
• Perform the role of a Registrar in the LMS: support curriculum management through the assignment and removal of alternate job codes to learners and processing course completion data and waivers.
• Ensure the standards for training documentation completion and storage are upheld; facilitate corrections to incomplete or incorrect training documentation and pursues solutions to error-proof training documents.
• Ensure integrity of LMS system data, and proper field use and naming conventions.
• Review and clean up data as needed or directed.
• Quality check the creation and modification of learning entities made by other LMS administrators via the PharmSci Training Implementation Plan (TIP) and Request Hub tools.
• Practices good stewardship of the PSLD budget.
• Identify and communicate opportunities to simplify, modernize, streamline, or automate the end-to-end training system processes, where possible, to enhance learner and LMS administrator experiences and reduce gaps.
• Comply with all applicable procedures and regulations to meet applicable Pfizer standards and regulatory requirements.
• Assists in the development and maintenance of training-related procedures, guides, and service level agreements for LMS administrators and customers, as requested.
• Collaborate with PSL&D and other stakeholders to complete goals related to PSLD Operations responsibilities and initiatives.
• Proactively escalate any concerns, identified gaps, or barriers to meeting goals or completing initiatives.
• Assist with data collection for operational performance metrics as requested.
• Make decisions to resolve moderately complex problems and operate independently in ambiguous situations.
• Work independently on assignments, seeking guidance on unusual or complex issues.
• Review your own work and potentially mentor and review the work of colleagues.
• Collaborate on critical projects supporting SOP training.

Requirements

• BA/BS with at least four years proven experience as an LMS Administrator, Training Specialist, preferable working within Success Factors; or Associate’s Degree with at least six years proven experience as an LMS Administrator, Training Specialist
• At least 4 years experience performing transactions within a learning management system
• Experience working within a regulated environment.
• Strong problem solving, analytical, organizational, prioritization and time management skills.
• Ability to manage and prioritize projects and time, and to work with the team or independently as needed.
• Ability to escalate and effectively resolve issues, while maintaining a professional attitude.
• Ability to work independently in a fast paced, changing environment; ability to be flexible, resilient, and adaptable to changing priorities.
• Highly literate with technology; quickly learns new applications and tools.
• Proficiency in MS Office applications (Outlook, Word, Excel, and PowerPoint at minimum).
• Experience with adult learning concepts.
• Excellent verbal and written communications skills (in English); able to deliver clear, concise information to team and customers.
• Must be able to follow written and verbal directions (in English) and properly handle confidential information.
• Demonstrated ability to work and collaborate cross-functionally and cross-culturally.
• Excellent interpersonal and team skills, extremely collegial and collaborative.
• Proficiency in one or more eLearning authoring tools.
• Demonstrated attention to detail.
• Supports a culture of continuous improvement in which performance is consistently measured against goals.
• Embodies the 6 Pfizer Actionable Attitudes, including Embracing Uncertainty and Engaging with Compassion.

Benefits

• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage