Learning & Development Manager developing and implementing training programs for insurance operations teams. Collaborating with stakeholders to enhance performance and operational excellence.
About the role
- Learning Specialist developing and delivering training programs enhancing skills and performance for Claire’s employees. Focused on engaging content and supporting customer experience and operational execution.
Responsibilities
- Develop and maintain training materials, e-learning modules, job aids, and facilitator guides.
- Facilitate virtual and in-person training sessions for store leaders, associates, and corporate teams.
- Ensure training aligns with Claire’s brand standards, operational priorities, and business goals.
- Support onboarding programs to ensure new hires are set up for success.
- Partner with HR and Operations to identify learning needs and create targeted development solutions.
- Track training participation, completion rates, and impact on performance metrics.
- Gather learner feedback and continuously refine programs for greater engagement and effectiveness.
- Work closely with subject matter experts to ensure accuracy and relevance of training content.
- Support rollout of new initiatives, technology, and processes by providing clear, effective training.
Requirements
- Bachelor’s degree in Education, Human Resources, Organizational Development, or related field
- 2–4 years of experience in training, learning & development, or retail operations
- Strong facilitation skills with experience engaging both in-person and virtual audiences
- Proficiency with LMS platforms, e-learning tools, and Microsoft Office Suite
- Excellent organizational, communication, and project management skills
- Ability to travel to stores and distribution centers as needed
Benefits
- medical, dental, and vision insurance
- voluntary welfare plans
- bonus plan eligibility
- 401(k) match
- vacation time
- sick time* and paid leave
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