BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
About the role
- Monitor and answer service desk calls and emails to assist customers requiring technical support;
- Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
- Add detailed work notes to all assigned tickets until resolved or escalated to another team;
- Provide status updates when requested
- Move, setup, and/or install IT hardware for customers
- Troubleshoot and repair/resolve various issues/requests for peripheral devices
- Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
- Update and document inventory changes when necessary
- Complete other duties as assigned
Requirements
- Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date)
- A minimum of 1 year of professional experience in Information Technology or a directly related field, preferred
- Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person
- Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
- Experience working with a trouble ticket management system
- Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
- Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment
- Must be able to work an eight-hour shift between the hours of 6:00 AM to 8:00 PM as assigned
Benefits
- Health, Dental and Vision
- 401(k)
- Tuition Reimbursement
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- 3 weeks' Paid Time Off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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