Hybrid Pre-Visit Specialist I – Call Center

at Blue Ridge Radiologists

• Job title: Pre-Visit Specialist I – Call Center
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Fishersville, United States

About the role

• Pre-Visit Specialist I at Augusta Health providing scheduling and pre-visit services for a compassionate healthcare provider. Focused on enhancing patient experience in a hybrid work environment.

Responsibilities

• Provide scheduling, pre-registration and other pre-visit revenue cycle services and a variety of general information requested by customers
• Provide aforementioned services for various service lines and modalities per physician orders/referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience
• Schedule appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames
• Inform patients of any/all necessary pre-procedure preparations including any procedure pre-requisite requirements
• Identify, document and follow up on problematic issues that prevented the successful and timely transmission of accurate/clean claims by a third party support partner as well as following up on denied claims by governmental and other third-party payers
• Oversee assigned accounts receivable to ensure claims are being processed to completion
• Proactively generate aging reports through the appropriate billing system
• Process unclean claims in a timely manner in the claims scrubbing system

Requirements

• High School Diploma or GED
• Medical or accounting experience preferred
• Knowledge of third party and governmental billing/collection techniques preferred
• Certification through AAHAM, AAPC, HFMA or other nationally recognized revenue cycle association is desired, can be obtained on the job
• Experience in a hospital, healthcare system, or related service-oriented environment preferred
• Excellent computer and communication skills
• Adaptable to change
• Ability to problem solve
• Strong time management
• Experience in Microsoft Office products
• Proactively prioritize needs
• Articulates knowledge and understanding of organizational policies, procedures and systems
• Work closely and professionally with all other staff members

Benefits

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)