Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
About the role
- Senior Manager designing scalable digital architecture solutions for the telecommunications sector. Collaborating with cross-functional teams to enhance digital product offerings and user experiences.
Responsibilities
- Designing scalable, secure, and customer-centric digital ecosystems that support 5G, IoT, OSS/BSS modernization, and next-gen network services.
- Align digital architecture with business goals, enhance operational efficiency, and deliver superior customer experiences in highly competitive telecom environments.
- Actively collaborate with Network, IT and Fintech teams to design and deliver cost effective Digital Architecture solutions to enhance Digital Architecture product offering & user experience.
- Keeping abreast of the latest trends in Digital Architecture technologies and incorporating them into architectural designs.
- Delivering scalable TV, Video on Demand, Advertising, Interactive content and mobile App solutions for telecom and media clients.
- Integrating third-party content providers, Advertising Platforms, Payment Gateways, and analytics platforms into mobile and TV apps.
- Supporting agile product teams with architecture blueprints, DevOps pipelines, and cloud-native deployments.
- Define and refine data strategy across Digital Architecture Channels.
- Define, and get approval for tools, and technologies to support Digital Architecture services.
- Drive API standardization for integrating Digital Architecture services, and alignment with TMF and CAMARA, and other relevant standard bodies.
Requirements
- Minimum 4-year Academic Degree with Honours (B Eng / BSc Degree Preferred)
- MBA / Masters degree advantageous
- Manager track record of 5 years or more, with at least 3 years in Digital Platforms and Services
- Minimum 5 years in telecommunications, television or media industry
- Grasp of Cloud technologies and architectural consideration a must
- Good communication skills at the highest level (e.g. GOC and EXCO) levels
- Work across diverse cultures and geographies
- Proven track record of business improvement
- Core skills on interface technologies (SOAP, REST, Kafka, JSON etc)
- Experience driving digital transformation in the telecommunications sector
- Business Acumen, Problem Solving, Information processing, Influencing others
- Data interpretation, Judgement, Continuous improvement, Reporting
- Get it done, Communication, Innovative, Agile, Accountable
- Strong strategy acumen and excellent vendor management skills
- Proficiency in ArchiMate, Azure DevOps, Kubernetes, Docker, Android/iOS SDKs, React Native, OTT Middleware, DRM, CDN (Akamai, Cloudflare), Salesforce, Google ApioGee Kafka.
Benefits
- Organisational mission focused on digital transformation in Africa
- Commitment to employee engagement and empowerment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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