Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
About the role
- Help Desk Analyst supporting Pennsylvania’s Medical Marijuana program by diagnosing caller issues and providing solutions. Seeking caring individuals who enjoy problem solving and helping others.
Responsibilities
- Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
- Using a knowledgebase and other resources, offer solutions or recommended next steps.
- Documenting calls including steps taken in a web-based ticketing system
- Other duties as assigned
Requirements
- Outgoing friendly and professional manner
- Helpful and empathetic personality
- Clear speaking voice.
- Fluent in English.
- Aptitude for computer and web applications.
- Ability to adjust to frequently changing processes and resources.
- Successful candidates will comply with the Federal Vaccine mandate
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