Senior Product Manager specializing in Helpdesk 2.0, enhancing AI - driven customer support solutions. Collaborating with engineering and design to improve workflows and agent experiences.
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Gorgias
Currently Hiring
About the company
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack.
Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year.
In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.
We’re still growing fast and looking for new teammates who want to grow with us.
Open jobs
Browse and apply for open jobs at Gorgias.
12 jobs found
Customer Education Specialist designing and delivering high - quality learning experiences for Gorgias' ecosystem. Focused on the Gorgias Partner Academy and involving webinars, videos, and community engagement.
Customer Support Agent providing assistance for AI - driven e - commerce solutions at Gorgias. Responsible for client inquiries and setup guidance in a hybrid work environment.
Customer Support Agent helping clients with account setup and troubleshooting product issues. Working in a hybrid role with a focus on conversational commerce solutions.
Customer Education Specialist designing and delivering high - quality learning experiences for Gorgias Partner Academy. Engaging with stakeholders and creating modular, scalable education content.
Solutions Consultant guiding enterprise clients through technical challenges at Gorgias. Collaborating with sales, product, and engineering teams to implement innovative solutions with conversational commerce.
Business Development Representative generating pipeline growth for Gorgias' conversational commerce platform. Engaging with Mid - Market to Enterprise accounts and collaborating closely with sales and marketing teams.
Enterprise Account Executive responsible for developing the Paris market for Gorgias. Focusing on high - value merchants to boost ecommerce growth.
Leading product marketing and educational strategies for Gorgias’ Conversational Commerce platform. Collaborating across teams to enhance brand's AI - driven customer conversations.
Account Manager at Gorgias, maximizing eCommerce sales for 60 - 80 existing accounts. Leading sales cycles and enhancing customer experiences through innovative tech solutions.
Senior Enterprise ABM Marketing Manager at Gorgias, developing and executing ABM programs for enterprise accounts. Collaborating with teams to elevate marketing quality and drive engagement.
Senior Growth Product Designer optimizing product experiences through data - informed UX design at Gorgias. Focused on accelerating product - led growth by improving onboarding, activation, conversion, and expansion.