Hybrid Junior HR Operations Specialist

Posted 2 weeks ago

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About the role

  • Support the onboarding process for new hires: prepare employment contracts, set up HR systems/accounts, coordinate with relevant parties.
  • Assist with offboarding/termination processes: ensure return of company assets, update systems, and process final payments/benefits where appropriate.
  • Maintain and update accurate employee records in HR information systems (HRIS), ensuring data integrity, confidentiality and compliance.
  • Respond to employee enquiries about HR policies, benefits, systems and tools; act as first point of contact for routine HR-operations questions.
  • Support payroll, Employment Relations and Administration in the execution of daily tasks.
  • Review existing HR operations processes; identify recurring issues, suggest improvements and assist in implementing efficient workflows.
  • Collaborate with cross-functional teams (IT, Finance, etc) to ensure smooth functioning of HR operations (e.g. systems access, equipment provisioning, new-hire setup).
  • Maintain operational documentation: SOPs, process flows, HR systems user guides, FAQs for employees/managers.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
  • 1+ years’ experience in HR, HR operations, HR administration, or a customer-service environment (internships included).
  • Basic understanding of HR processes (onboarding, offboarding, record-keeping, benefits, payroll).
  • Proficiency with MS Office (especially Excel) and comfortable working with data.
  • Strong communication skills (verbal + written), professional and responsive customer service mindset.
  • Highly organized, detail-oriented, able to prioritise multiple tasks and meet deadlines in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive employee information with discretion.
  • Problem-solving aptitude: can identify root causes of issues and suggest practical improvements.
  • Experience with HRIS / HCM systems (Employment Hero) or case/employee-support systems (preferred).
  • Familiarity with employment/labour law (local jurisdiction) (preferred).
  • Exposure to process improvement or operations context (preferred).
  • Certification or training in HR (e.g., SHRM, local HR body) or working towards it (preferred).
  • Multilingual ability (especially if operating in an international/multicultural environment) (preferred).

Benefits

  • Competitive salary and performance-based bonuses.
  • Opportunities for career growth and development within a global company.
  • Collaborative and inclusive work environment with exposure to cross-region operations.
  • Health and wellness benefits.
  • Flexible working arrangements.

Job title

Junior HR Operations Specialist

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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