Support the onboarding process for new hires: prepare employment contracts, set up HR systems/accounts, coordinate with relevant parties.
Assist with offboarding/termination processes: ensure return of company assets, update systems, and process final payments/benefits where appropriate.
Maintain and update accurate employee records in HR information systems (HRIS), ensuring data integrity, confidentiality and compliance.
Respond to employee enquiries about HR policies, benefits, systems and tools; act as first point of contact for routine HR-operations questions.
Support payroll, Employment Relations and Administration in the execution of daily tasks.
Review existing HR operations processes; identify recurring issues, suggest improvements and assist in implementing efficient workflows.
Collaborate with cross-functional teams (IT, Finance, etc) to ensure smooth functioning of HR operations (e.g. systems access, equipment provisioning, new-hire setup).
Maintain operational documentation: SOPs, process flows, HR systems user guides, FAQs for employees/managers.
Requirements
Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
1+ years’ experience in HR, HR operations, HR administration, or a customer-service environment (internships included).
Basic understanding of HR processes (onboarding, offboarding, record-keeping, benefits, payroll).
Proficiency with MS Office (especially Excel) and comfortable working with data.
Strong communication skills (verbal + written), professional and responsive customer service mindset.
Highly organized, detail-oriented, able to prioritise multiple tasks and meet deadlines in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive employee information with discretion.
Problem-solving aptitude: can identify root causes of issues and suggest practical improvements.
Experience with HRIS / HCM systems (Employment Hero) or case/employee-support systems (preferred).
Familiarity with employment/labour law (local jurisdiction) (preferred).
Exposure to process improvement or operations context (preferred).
Certification or training in HR (e.g., SHRM, local HR body) or working towards it (preferred).
Multilingual ability (especially if operating in an international/multicultural environment) (preferred).
Benefits
Competitive salary and performance-based bonuses.
Opportunities for career growth and development within a global company.
Collaborative and inclusive work environment with exposure to cross-region operations.
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