Help Desk Analyst supporting Pennsylvania’s Medical Marijuana program by diagnosing caller issues and providing solutions. Seeking caring individuals who enjoy problem solving and helping others.
About the role
- IT Support Specialist managing customer support services including installation and troubleshooting. Developing training materials and supporting information security policies in a collaborative environment.
Responsibilities
- Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective issue resolution
- Plan and analyze work processes to identify opportunities for improvement and efficiency
- Research and report on trends and recurring patterns of problems to support proactive system management
- Develop training materials and conduct computing and information system training sessions for end users
- Develop, update, and maintain problem tracking databases to ensure accurate documentation and reporting
- Install, troubleshoot, and maintain hardware and software components to support operational readiness
- Perform regular backup and recovery operations to ensure data integrity and system reliability
- Maintain property accountability for all IT equipment and software in accordance with organizational policies
- Conduct full and spot inventories of IT equipment as requested by the Project Manager
- Consult with users to assess needs, gather requirements, and recommend appropriate technology solutions
- Conduct feasibility studies and trade-off analyses to support informed decision-making
- Prepare detailed business cases to justify new initiatives or system enhancements
- Ensure the rigorous application of information security and Cybersecurity policies, principles, and best practices
Requirements
- Six (6) years of progressive experience in the field of Information Processing
- Three (3) years of which are specialized in Information Processing and involve a range of hardware/software solutions
- Two (2) years of concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware
- Must possess a Public Trust clearance, IT-II security clearance or have a current National Agency Clearance
Benefits
- Remote work
- Unlimited PTO
- 21 Paid Holidays
- Competitive salary
- Comprehensive benefit program
- $1,500 wellness benefit for employees
- Retirement savings plan traditional 401(k) and Roth
- Opportunities for professional development and advancement
- Positive and collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
Senior Manager designing scalable digital architecture solutions for the telecommunications sector. Collaborating with cross - functional teams to enhance digital product offerings and user experiences.
Pre - Visit Specialist I at Augusta Health providing scheduling and pre - visit services for a compassionate healthcare provider. Focused on enhancing patient experience in a hybrid work environment.
Audit Manager leading audit engagements and teams at PwC in Brno/Praha. Focused on compliance with PwC methodology and legislative requirements while advising clients.
Junior Mitarbeiter im IT Support bei home24 in Berlin. Unterstützen interner Anwender:innen und stellen sicher, dass Technik reibungslos läuft.
IT Support/Administrator for KIS Applications at Inselsberg Klinik in Bad Tabarz. Providing technical support and system adaptation for healthcare applications in a clinical setting.
Technicien de support informatique pour accompagner les utilisateurs dans un environnement digital. Assurer le dépannage, l’installation et la maintenance des équipements informatiques.
Senior Director of Data & AI Architecture at Colliers leading cloud - native data and AI platform initiatives. Transforming digital processes and providing strategic architectural leadership for enterprise systems.
Senior Product Manager specializing in Helpdesk 2.0, enhancing AI - driven customer support solutions. Collaborating with engineering and design to improve workflows and agent experiences.