IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.
About the role
- IT Administrator delivering IT solutions for FunPlus offices in Barcelona and the western regions. Providing technical support and managing IT assets with an agile mindset.
Responsibilities
- Provide front-line technical support to on-site and remote employees by phone, messenger platforms and emails.
- Manage Windows/MacOS inventory, perform troubleshooting and reimaging
- Work closely with regional office managers, Network and Database admins, App Developers and external vendors to resolve complex issues.
- Test and implement software and physical/virtual machines.
- Assist in network upgrades, post-testing after normal business hours to provide backup and on-call support.
- Ensure Internal customers and end-users satisfaction are your top priority
- Operate in a hybrid working environment with initial onsite support required
- Sporadic travel to other offices to manage setup, breaks, and relocation of workstations, printers, and other hardware when requested.
Requirements
- Bachelor´s degree or equivalent in Computer Science
- Fluency in English and Mandarin.
- Strong knowledge of Atlassian tools. E.x. Confluence and Jira
- Proven experience/knowledge in MS 365 and Google workspace
- Proficient in Slack.
- Good documentation skills
- Excellent stakeholder management and communication skills.
- Ability to establish strong, trusted, and sustainable relationships with business and IT partners
- Independent with strong project management ability
- Have good IT support knowledge, 3rd party applications and IT maintenance.
- Agile mindset
- Development skills are nice to have but not mandatory.
- Azure DevOps, AWS DevOps.
Benefits
- Hybrid and flexible working hours - We know you have other quests and fun activities in your life, as long as you get your job done, flex away.
- Multicultural teams - With so many offices around the world, you will have opportunities to engage and learn from your global colleagues
- Diverse team events - Barcelona has the reputation of fun, and this office is determined to keep up that reputation.
- International and expert leadership - You can’t create legends without legendary leadership.
- Creative environment - This is entertainment after all folks!
- Excellent benefits - apply and find out more!
- Excellent benefits - Lunch tickets, parties and music oh my!
- And we are dog-friendly!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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