IT Operations Manager focusing on security and compliance for IT operations at fintech startup. Managing device security and corporate IT across Berlin office with hybrid work setup.
About the role
- Senior IT Specialist managing IT operations and endpoint provisioning in a SaaS environment. Focused on identity management, access controls, and troubleshooting for a distributed workforce.
Responsibilities
- Provision and manage macOS endpoints (Jamf or equivalent), including configuration profiles, patching, and fleet-wide security controls.
- Own full device lifecycle: procurement, inventory, deployment, recovery, and secure decommissioning.
- Administer identity and access management across SaaS platforms (SAML, OIDC, SCIM), including automated onboarding/offboarding.
- Design and enforce role-based access controls and least-privilege policies.
- Own Zero-Trust Network Access (Cloudflare preferred), including posture checks and secure access policies.
- Troubleshoot cross-layer issues spanning device → identity provider → network → SaaS application.
- Deploy and support lightweight office networking, firewalls, and AV/Zoom infrastructure for distributed and off-site environments.
- Build automations using APIs and scripting to eliminate manual IT workflows.
- Partner with Security and Infrastructure on endpoint hardening, monitoring, and incident response.
- Maintain audit-ready controls and documentation to support SOC 2 / PCI compliance.
Requirements
- 5+ years in IT, internal infrastructure, or security roles within a cloud-first or SaaS environment.
- Deep, hands‑on expertise with modern endpoint‑management solutions for macOS/iOS.
- Proven administration experience with leading identity‑provider platforms, including SAML/OIDC integrations and advanced workflow automations.
- Experience administering multiple business-critical SaaS platforms (Google Workspace, Slack, GitHub, etc.).
- Hands-on experience deploying and operating Zero-Trust access platforms (Cloudflare preferred).
- Strong understanding of networking fundamentals (DNS, TLS, TCP/IP, HTTP proxies) and ability to troubleshoot across device, identity, and network layers.
- Experience building scalable onboarding/offboarding processes in high-growth environments.
- Scripting proficiency (Python or Bash).
- Experience implementing security controls aligned to organizational policies and standards.
- Excellent written and verbal communication skills—able to translate technical detail into clear guidance for stakeholders.
- Candidates must be legally authorized to work in the United States and must live in the United States.
Benefits
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match (or equivalent for non US-based roles)
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!
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