Help Desk Analyst supporting Pennsylvania’s Medical Marijuana program by diagnosing caller issues and providing solutions. Seeking caring individuals who enjoy problem solving and helping others.
About the role
- IT Help Desk Technician role at Orange Business providing support to employees across Europe. Responsibilities include managing requests, troubleshooting issues, and assisting with cloud platforms.
Responsibilities
- Manage accesses on various platforms (Active Directory, Azure, VPN, Business Application access...).
- Manage requests and incidents via tickets, phone or in-person.
- Qualify and assign requests to the most qualified team member.
- Assist and train end users on IT and cybersecurity topics.
- Troubleshoot, maintain and configure end-user devices, ensuring they are properly configured and secure.
- Assist with cloud-based platforms support (Azure and Office 365).
Requirements
- Bachelor's degree in Information Technology or equivalent experience.
- 1–2 years of proven experience in a similar technical support or helpdesk role.
- Active Directory: users, groups, GPO, Sites and services.
- Azure Active Directory (Entra): Apps, Access Management.
- Microsoft 365 / Office 365: Licenses, Exchange Online, Teams, Dynamics.
- Microsoft Azure: Deployment of resource groups, access management.
- Networks: TCP/IP, DHCP, DNS, VPN SSL & IPSEC.
- Familiarity with ITIL-based service desk software.
Benefits
- Hybrid ways of working with access to our modern & collaborative office in Madrid.
- Open and inclusive culture.
- Community of experts.
- Great Place to Work certification.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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