Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.
About the role
- IT Help Desk Technician role at Orange Business providing support to employees across Europe. Responsibilities include managing requests, troubleshooting issues, and assisting with cloud platforms.
Responsibilities
- Manage accesses on various platforms (Active Directory, Azure, VPN, Business Application access...).
- Manage requests and incidents via tickets, phone or in-person.
- Qualify and assign requests to the most qualified team member.
- Assist and train end users on IT and cybersecurity topics.
- Troubleshoot, maintain and configure end-user devices, ensuring they are properly configured and secure.
- Assist with cloud-based platforms support (Azure and Office 365).
Requirements
- Bachelor's degree in Information Technology or equivalent experience.
- 1–2 years of proven experience in a similar technical support or helpdesk role.
- Active Directory: users, groups, GPO, Sites and services.
- Azure Active Directory (Entra): Apps, Access Management.
- Microsoft 365 / Office 365: Licenses, Exchange Online, Teams, Dynamics.
- Microsoft Azure: Deployment of resource groups, access management.
- Networks: TCP/IP, DHCP, DNS, VPN SSL & IPSEC.
- Familiarity with ITIL-based service desk software.
Benefits
- Hybrid ways of working with access to our modern & collaborative office in Madrid.
- Open and inclusive culture.
- Community of experts.
- Great Place to Work certification.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Associate Nurse Unit Manager leading a team in Blakiston Lodge, an aged care facility. Responsible for clinical leadership and development of nursing staff for high - quality service delivery.
Financial Accountant handling audit support for accounting team in a leading sustainable mobility company. Responsible for regulatory reporting and compliance in Germany.
Bilingual Public Benefit Specialist assisting clients in navigating public benefits programs. Collaborating on needs assessment and ensuring compliance while serving in the United States.
Public Benefit Specialist assisting uninsured patients in eligibility determination for Medicaid and financial assistance. Collaborating with Medicaid partners and ensuring timely application processes in the healthcare revenue cycle.
Public Benefit Specialist responsible for interviewing uninsured patients for Medicaid eligibility. Assisting with application processes and ensuring timely billing at Ensemble Health Partners
Public Benefit Specialist at Ensemble Health Partners identifying Medicaid eligibility for uninsured patients. Facilitating application processes and maintaining relationships with Medicaid caseworker partners in a healthcare setting.
Public Benefit Specialist at Ensemble Health Partners assisting patients with Medicaid eligibility and application processes. Collaborating with various stakeholders to ensure timely and accurate submissions.
IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
Senior Technical Lead providing end - to - end technology solutions for IT infrastructure at Celestica. Developing infrastructure roadmaps and ensuring compliance with industry standards in a collaborative environment.