Executive Assistant supporting Calgary - based partners in a global implementation firm. Managing complex schedules, communications, and enhancing business operations.
About the role
- IT & Business Systems Support role providing IT services globally at Nomad Digital. Support on Office 365, NetSuite, and telephone systems with a hybrid working model.
Responsibilities
- Work as part of a team to provide support on a number of key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite (ERP System) and Telephone system.
- Provide support via phone, email and face-to-face and within the set SLA.
- Assist in the investigation of security tickets and the implementation of new systems to improve security.
- Provide support on projects as identified by the IT & Business Systems Administrator/Supervisor.
- Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached.
- Assist with the tasks associated with Nomad’s new starter and leaver procedure.
- Provide general hardware and software support across a wide range of devices.
- Work with the team to maintain the software and hardware asset management system.
- Produce reports on system usage and display management information.
- Analyse incident trends and proactively look for solutions to reduce support tickets.
- Produce knowledge articles for the team and end users on common issues and known problems.
Requirements
- Graduate with a Business and IT background or relevant IT apprenticeship.
- ITIL Foundation.
- Good working knowledge of Microsoft Windows 10 & 11.
- Good working knowledge of PC hardware and diagnosing and resolving hardware and software issues.
- Good working knowledge of Microsoft Office 365 applications including Visio and Project.
- Good working knowledge of Windows Mobile, Android and Apple iOS devices.
- Understanding of Office 365, preferably with experience of administrating Microsoft Teams, Exchange Online, Azure Entra, Defender and troubleshooting OneDrive for Business.
- Understanding of SIP telephone systems.
- Working knowledge of SharePoint preferably administrating via SharePoint Online.
- Working knowledge of ERP systems such as NetSuite.
- Experience with Windows PowerShell.
- Experience with Linux and Apple operating systems desirably but not essential.
- Knowledge of current trends in IT systems and security.
- Experience of dealing with the needs of a diverse workforce with a wide range of IT skills.
- 12 months experience working in an IT/Desktop Support role.
Benefits
- Health Care Cash Plan.
- Life Assurance.
- Critical Illness Cover.
- Contributory Pension Scheme via Aviva.
- Employee Discount Portal.
- Free On Site Gym.
- 25 Days of Annual Leave with enhanced leave based on tenure.
- Annual Leave Purchase Scheme.
- Employee Referral Scheme / Employee Recognition Scheme.
- Company Sick Plan.
- Hybrid Working Model - The role will consist of a mix of working from home and being in our Newcastle Head Office.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Executive Director of Enterprise Business Systems leading strategic initiatives for enterprise applications at Carle Health. Focusing on aligning capabilities with business objectives and vendor management.
Administrative Assistant providing comprehensive support to the Raytheon Business Process Team. Ensuring efficient operations through meeting coordination, logistical support, and administrative tasks in a hybrid setting.
Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
Manager - Business Operations leading presales efforts and AI/automation initiatives at Datacom. Championing process improvements across teams to enhance delivery in managed services.
Specialty Pharmacist managing the 340B Drug Pricing Program operations, ensuring compliance and integrity. Collaborating with healthcare teams to support medication access for underserved populations.
Business Operations & Strategy role for a new strategic product with hands - on work in São Paulo. Focusing on data analysis, operations, and collaboration with technical teams.
Business Process Consultant supporting continuity planning and advisory services at Markon. Advise on operational resilience, lead COOP planning, and conduct training across an organization.
Business Systems Specialist building and maintaining solutions using Microsoft Power Platform at P3 logistics. Supporting users and ensuring effective workflow implementation in a collaborative environment.
Business Operations Lead ensuring operational efficiency at Motors & Cazoo. Collaborating with leadership to enhance project visibility and accountability.