Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Assist, diagnose, troubleshoot, and deliver effective solutions to customers.
- Execute customer onboarding initiatives with one of our key clients.
- Participate in technical issue analysis and debugging with other team members.
- Own customer communications and issues from initial contact until resolution.
- Communicate efficiently and effectively with customers.
- Become an encyclopedia of knowledge about relevant products and their capabilities.
- Comply with escalation workflow for unresolved issues and identify bugs/product issues for development team.
- Resolve issues raised within SLA and aim to prevent future problems.
- Learn, document, and share knowledge with others.
- Work EMEA shift (1pm-10pm) and be available for pre-scheduled weekend full/standby support.
Requirements
- Currently pursuing a degree in Information Technology, Computer Science, or similar.
- Outstanding verbal and written communication skills in English.
- Strong data analysis, critical thinking, and problem-solving skills.
- Quick learner with a strong sense of ownership and resilience.
- Self-motivated, results-oriented, and committed to exceeding expectations.
- Data science knowledge is an added advantage.
- Familiarity with Python/R and Jupyter Notebooks is an added advantage.
- Knowledge of cloud deployments, including AWS, Azure, Google Cloud is a strong plus.
- Available to work EMEA shift (Afternoon 1pm-10pm).
- Available to work on pre-scheduled weekends on full/standby support.
- Position is hybrid/remote with preferential consideration for candidates local to the country’s office.
- This position is not eligible for visa assistance/sponsorship or relocation assistance.
Benefits
- Diverse and inclusive workplace; equal opportunity employer
- 4.7 rating on Glassdoor
- Certified as a best place to work for US, Chile and Malaysian offices
- Fun-loving and inclusive work environment supporting professional growth and personal well-being
- Hybrid/remote work arrangement (position listed as hybrid/remote)
- Opportunity to join Support Engineering and work on customer onboarding with key clients
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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