Headquartered in Palo Alto, ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta.
As a tech-enabled services company, our people and technology reduce complexity and accelerate growth.
Customer success is at the heart of what we do.
We delight our customers every day.
Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America.
Their commitment, to the success of our partners, customers and each other, fuels The Rocket.
We’ve got your back.

ServiceRocket

Browse and apply for open jobs at ServiceRocket.

support-engineer

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

Headquartered in Palo Alto, ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth.
 
Customer success is at the heart of what we do. We delight our customers every day.
 
Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America. Their commitment, to the success of our partners, customers and each other, fuels The Rocket. 
 
We’ve got your back.

• Communicate efficiently and effectively with our customers
• Own customer communications and issues from initial contact until resolution
• Become an encyclopedia of knowledge about relevant products and their capabilities and common application
• Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
• Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
• Resolve issues raised within SLA with the aim of preventing future problems
• Learn, document, and share knowledge with others

Intern, Customer Support Engineer

Intern assisting with customer support in Santiago for ServiceRocket. Responsible for troubleshooting, diagnosing, and providing solutions for technical problems.

consultant

• Design and execute a comprehensive change management strategy, applying the ADKAR model
• Conduct detailed change readiness assessments and impact analyses
• Develop strategic change management plans (communications, training, sponsor alignment)
• Define clear communication channels and messaging to ensure stakeholders understand the changes
• Design and deliver role-based enablement and training sessions
• Ensure delivery of high-quality support and reference materials
• Proactively identify, analyze, and address resistance across workstreams
• Continuously gather feedback and monitor key adoption metrics
• Define measurable success metrics for change management activities.

Principal Consultant, Change Management

Lead change management initiatives across strategic client engagements at ServiceRocket, enhancing user adoption and transformation success.

• Communicate efficiently and effectively with our customers
• Own customer communications and issues from initial contact until resolution
• Become an encyclopedia of knowledge about relevant products and their capabilities and common application
• Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
• Comply to the escalation workflow for unresolved issues and identify bugs/product issues for the development team
• Resolve issues raised within SLA with the aim of preventing future problems
• Learn, document, and share knowledge with others
• Available to work on EMEA shift is necessary for customer support activities (Afternoon 1pm-10pm)
• Available to work on pre-scheduled weekends on full/standby support

Intern, Support Engineer – AI field

Customer-centric Intern assisting with technical solutions in a dynamic support team at ServiceRocket. Engaging with customers to resolve issues while enhancing onboarding initiatives.

implementation-specialist

• Partner with Support, Operations, Sales and Customer Success teams to establish and refine operations related to provisioning our customers
• Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
• Iterate and improve on strategies and automations that streamline current workflows and tooling
• Contribute to team knowledgebase when finding solutions to common situations
• Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
• Ensure smooth transitions between Sales, Implementation, Support and CS Teams and foundational success for ongoing customer relationships
• Provide personalized customer implementation with efficient, automated workflows.
• Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
• Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
• Champion a customer-first approach that balances personalized support with scalable processes.
• Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.

Implementation Engineer, Mandarin Speaker

Customer Implementation Engineer responsible for onboarding and customer experience in a global tech services firm. Collaborating across teams to ensure smooth transitions and customer satisfaction.

customer-support

• Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.
• Troubleshoot technical issues or questions reported by customers; triage and resolve incidents promptly to minimize customer downtime.
• Perform root cause analysis for production errors and recommend improvements. Maintain and perform operations related to the ticketing system.
• Identify and resolve problems to prevent recurring issues and improve software stability.
• Provide technical support and troubleshooting assistance to customers to resolve issues and ensure software functionality.
• Handle escalations to higher-level support teams or management when necessary.
• Generate reports and analyze data to identify trends, improve processes, and enhance customer satisfaction.

Engineer, Customer Support

Customer Support Engineer executing customer onboarding initiatives for key clients at ServiceRocket. Focusing on timely provisioning and maintaining customer satisfaction amid internal transitions.

Headquartered in Palo Alto, ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth. Customer success is at the heart of what we do. We delight our customers every day. Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America. Their commitment, to the success of our partners, customers and each other, fuels The Rocket. We’ve got your back.

ServiceRocket

About the company

Open jobs

5 jobs found

Intern, Customer Support Engineer

ServiceRocket

Principal Consultant, Change Management

ServiceRocket

Intern, Support Engineer – AI field

ServiceRocket

Implementation Engineer, Mandarin Speaker

ServiceRocket

Engineer, Customer Support

ServiceRocket