Hybrid Instructional Designer

at Clio - Cloud-Based Legal Technology

• Job title: Instructional Designer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$70,200 - CA$95,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Instructional Designer creating engaging online learning content for Clio's Customer Education team, collaborating with various teams to drive business results and enhance user education.

Responsibilities

• Creating engaging online learning content: Collaborate with internal teams to conduct learning needs analyses, defining strategic training programs that drive measurable business results for customers.
• Produce a wide range of engaging learning assets—including documentation, video scripts, software simulations, instructor-led courseware, training scenarios, and certification exams—grounded in deep product knowledge and realistic user scenarios.
• Build cross-functional partnerships to integrate educational content into company-wide initiatives, ensuring all materials are continuously updated to reflect Clio’s product roadmap.
• Strategizing and designing customer learning experiences: Develop an expert understanding of Clio’s customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.
• Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.
• Perform administrative responsibilities and implement AI-enabled optimizations in Clio’s customer-facing Learning Management System including learning track creation, course uploads, user management, reporting, certification tracking, and troubleshooting.
• Managing projects, operations, and business systems: Follow established development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.
• Contribute to Instructional Design’s operational practices by suggesting enhancements to intake processes, project management, and roadmap planning.
• Discover new ways to creatively produce content that engages our audience and succeeds at scale.

Requirements

• 1-2 years of instruction design, eLearning, and content authoring in a fast-paced, high-growth environment.
• University degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.
• Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.
• Experience with eLearning development tools (e.g. Articulate 360, Adobe Captivate, WalkMe, etc.), instructor-led training platforms (e.g. Google Slides, PowerPoint, Zoom, Teams, etc.), and experience working within a Learning Management System (LMS).
• Demonstrate a keen interest in improving your craft by using AI.
• Ability to get up to speed on our industry and product offerings quickly.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years