Inside Sales Specialist supporting order processing and consulting clients. Handling supplier communication and optimizing internal processes in a leading IT services company.
About the role
- Inside Sales Operations role managing customer orders and supporting sales processes for IT services. Collaborating across departments to ensure efficient workflow in a technical service environment.
Responsibilities
- You are responsible for recording, processing and executing customer orders – particularly for our new service partners in Technical Services and the Academy.
- You support daily Sales Operations processes and help ensure deadlines and Service Level Agreements (SLAs) are met.
- You carefully maintain customer data, orders and appointments in SAP.
- You handle customer inquiries efficiently and professionally – both for training services and for technical services.
- You prepare quotes and cost calculations with a good feel for numbers and commercial viability.
- You organize trainings and workshops with our partners and coordinate the booking of trainers, venues and participants.
- You work closely with internal departments, suppliers and service providers and support the implementation of our sales strategy.
- You identify process challenges early and escalate them to the appropriate stakeholders when required.
Requirements
- You have strong organizational skills and a structured, process-oriented way of working.
- You enjoy administrative tasks and have a good understanding of sales-related processes.
- You are detail-oriented, numbers-savvy and keep an overview even with complex tasks.
- You have very good knowledge of Microsoft Office and ideally experience with SAP R/3.
- You communicate clearly and professionally – in German and English.
- You are interested in the IT industry and want to actively contribute to the further development of our Technical Services.
Benefits
- A permanent employment contract with attractive remuneration, savings plan contributions (vermögenswirksame Leistungen) and 30 days of holiday
- Flexible working in a hybrid model
- Free choice of workspace (booking system) and modern workstation equipment with height-adjustable desks, ergonomic chairs and dual monitors
- Interesting, varied tasks in a forward-looking environment with a high degree of responsibility and the opportunity to actively and independently shape structures and processes
- Diverse training and development opportunities and close interfaces to IT engineering (e.g., IoT, Security) with the chance to build further specialist expertise
- A colorful, very dynamic and proactive team, friendly international colleagues and creative minds who also like to get together socially or spend lunch breaks outdoors
- Great programs for specific groups, e.g., a dedicated mentoring program for women, themed events for LGBTQ&I, and more, organized by Business Resource Groups
- Flat hierarchies, collaboration on equal footing and open communication
- Various wellbeing initiatives because your wellbeing matters to us
- TD SYNNEX supports various social projects worldwide, because we care about our communities
- Employee discounts and special offers on IT products as well as consumer goods from other retailers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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