Senior Manager leading global billing team at ActiveCampaign. Optimizing processes for accuracy and efficiency, ensuring compliance, and developing a talented team across the organization.
About the role
- Incident Response and Operations Assistant Manager supporting incident resolution within the Embedded Finance team at Lloyds Banking Group. Collaborating across functions to improve financial service propositions.
Responsibilities
- Work closely with teams across the business to identify the impacts of incidents/issues.
- Communicate the nature and scale of incident/issue impacts and actions to resolve them to senior business leaders.
- Support identification of root cause and ensure appropriate incident/ issue learning is gathered and improvement actions are agreed, tracked and delivered.
- Maintain incident response playbooks, and support with service disruption models, journey health checks and assurance.
- Recommend ways to improve support for operations by challenging / changing existing practices and processes.
- Collaborate with business stakeholders and act as their business partner to deliver tactical solutions.
- Complete operational oversight through tactical processes, first occurrence validations, monitoring and control management.
Requirements
- Self-motivated to work independently and prioritise whilst demonstrating resilience in times of challenge, seeing change as an opportunity to evolve.
- The ability to plan, prioritise & manage diverse workload effectively
- Effective communicator, verbally and written, with an ability to simplify complex or technical requirements whilst recognising a need to tailor interactions to the audience.
- An understanding of customer needs and a desire to create propositions to help meet these needs, with experience of creative problem solving and innovative thinking
- Good stakeholder management and ability to work with both internal and external stakeholders.
- Strong analytical skills and the passion to contribute to the success of our team are something we'd genuinely want to see in any applicant.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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