Global HR Reporting Specialist managing reporting solutions for HR data at ING. Leveraging Business Intelligence to enhance decision making and stakeholder communication.
About the role
- HR Representative joining HR Services Team in Poland to support internal and external customers with HR processes. Adapting to changing priorities while ensuring high customer service standards.
Responsibilities
- Primary responsibility is to prepare error-free written communication including e-mails and letters and escalate, as necessary, to other parties on a number of various activities.
- Support employees throughout Onboarding, Employee Life Cycle & Termination processes.
- Action all hires, promotions, transfers, terminations (and any other system related actions) ensuring all authorization is received prior to processing.
- Respond to enquiries regarding HR policy and procedure in relation to HR Central processes.
- Gather information and record data in HR tools, monitor transaction status of Requests and escalate transactions, as necessary; in order to respond to customer enquiries.
- Interact directly with managers, candidates and other HR staff/COE’s providing support as needed.
- Accept and route requests for assistance through all communication routes into the Team.
- Work directly with customers to resolve recurring or standard problems.
- Work to the team Goals and Objectives of the supporting SLA’s for all work tasks that come into the shared mailbox striving for first class customer support.
- Ensure all HR systems are up to date and accurate per processes updating HR Systems where applicable.
Requirements
- Working knowledge within an HR support function or business administration function
- Demonstrated ability to handle multiple tasks simultaneously and work in a fast paced environment
- Demonstrated history of achieving performance related targets (KPI’s, metrics)
- Computer literacy with Microsoft Office Suite (including good command of Microsoft Office: Excel, Word, Outlook)
- Demonstrated use of Work Supported Systems
- Fluency in English
- Bachelor's degree in a relevant subject (Desired Qualification)
- Additional language skills would be an advantage (French, Norwegian, German) (Desired Qualification)
- Process Development and Improvement experience (Desired Qualification)
- HR Systems including Oracle HUB (Desired Qualification)
- Analytical skills (Desired Qualification)
Benefits
- Medical Insurance: Get seen, diagnosed, and treated when you’re unwell. The individual package is fully paid by NOV and comes with the flexibility to extend to your family.
- Life and Disability: Insurance cover 24/h throughout the world.
- Retirement: 1.5% contribution from the Employer and 2% from the Employee.
- Multisport: Co-financed sport card.
- MyBenefit platform: a flexible benefits system.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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