Hybrid HR Services Manager

Posted 1 hour ago

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About the role

  • Gerente de Serviços de RH overseeing hiring, team management, and project delivery in a software company. Enhancing operational performance and collaboration across departments.

Responsibilities

  • Lead interview and hiring processes to build and strengthen the team.
  • Manage the employee lifecycle, including retention, salary adjustments, internal transfers, and terminations.
  • Conduct periodic performance evaluations, provide structured feedback, and support career development.
  • Remove impediments that affect team productivity and performance.
  • Maintain the team's technical and behavioral balance by tracking skills maps, specializations, and professional profiles.
  • Ensure integration with support areas such as HR, Infrastructure, and Legal to sustain operations.
  • Align operations with Sales and Customer Relationship teams to ensure end-to-end project delivery.
  • Lead management rituals and operational follow-up, including meetings with coordinators, resource allocation mapping, and activity transition processes between teams.
  • Monitor operational dashboards and oversee team administrative routines such as vacations, on-call shifts, and temporary assignments.
  • Monitor and present area performance indicators, reporting results and action plans to leadership.
  • Manage crises and client escalations, handling issues before escalation to the executive level.
  • Monitor margins, targets, and financial results of projects and cost centers under your responsibility.
  • Remove operational impediments that affect deadlines, costs, or delivery quality.
  • Maintain close client relationships, acting as the focal point in critical or strategic alignment situations.

Requirements

  • Bachelor's degree in Business Administration, Information Systems, Engineering, Information Technology, or related fields.
  • Previous experience managing or coordinating service, implementation, or software project teams, preferably in technology companies.
  • Experience in project management, including planning and tracking deadlines, scope, costs, and delivery quality.
  • Experience leading multidisciplinary teams, including Project Managers, Consultants, Analysts, and Specialists.
  • Strong client relationship skills, experience conducting executive meetings, conflict management, and negotiation.
  • Knowledge or experience with project and process management methodologies such as Scrum, Kanban, PMBOK, or ITIL.
  • Analytical capability to monitor operational and financial project indicators, including productivity, margin, and customer satisfaction.
  • Good communication, organizational skills, systems thinking, and results orientation.
  • Knowledge or experience in implementing or supporting enterprise software solutions (ERP or management systems).
  • Plus: Experience managing or implementing projects in Human Resources (HR), involving payroll solutions, people management, benefits, or labor routines.
  • Experience with commercial enterprise systems.
  • Postgraduate degree or MBA in Project Management, Technology Management, Business Management, or related fields.
  • Certifications or courses related to project or service management such as PMP, Scrum, ITIL, or similar.
  • Experience in software implementation environments with multiple clients and project portfolio management.

Benefits

  • Meal and grocery allowances (meal card)
  • Health and dental insurance
  • Transportation allowance
  • Daily breakfast
  • Free parking
  • Life insurance
  • Birthday day off
  • Corporate university (training programs)
  • Certification incentives (additional bonus)
  • Additional allowances: education, wedding, childcare, maternity/paternity assistance
  • TotalPass
  • Maternity/paternity package: newborn hospital discharge kit
  • Fruit provided 3 times a week
  • On-site mini-market
  • Hybrid work model
  • Partnership with Prisma Psicologia: exclusive rates for psychotherapy sessions for employees and dependents
  • Profit-sharing bonus (PPR)

Job title

HR Services Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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