Gerente de Serviços de RH overseeing hiring, team management, and project delivery in a software company. Enhancing operational performance and collaboration across departments.
Responsibilities
Lead interview and hiring processes to build and strengthen the team.
Manage the employee lifecycle, including retention, salary adjustments, internal transfers, and terminations.
Conduct periodic performance evaluations, provide structured feedback, and support career development.
Remove impediments that affect team productivity and performance.
Maintain the team's technical and behavioral balance by tracking skills maps, specializations, and professional profiles.
Ensure integration with support areas such as HR, Infrastructure, and Legal to sustain operations.
Align operations with Sales and Customer Relationship teams to ensure end-to-end project delivery.
Lead management rituals and operational follow-up, including meetings with coordinators, resource allocation mapping, and activity transition processes between teams.
Monitor operational dashboards and oversee team administrative routines such as vacations, on-call shifts, and temporary assignments.
Monitor and present area performance indicators, reporting results and action plans to leadership.
Manage crises and client escalations, handling issues before escalation to the executive level.
Monitor margins, targets, and financial results of projects and cost centers under your responsibility.
Remove operational impediments that affect deadlines, costs, or delivery quality.
Maintain close client relationships, acting as the focal point in critical or strategic alignment situations.
Requirements
Bachelor's degree in Business Administration, Information Systems, Engineering, Information Technology, or related fields.
Previous experience managing or coordinating service, implementation, or software project teams, preferably in technology companies.
Experience in project management, including planning and tracking deadlines, scope, costs, and delivery quality.
Experience leading multidisciplinary teams, including Project Managers, Consultants, Analysts, and Specialists.
Knowledge or experience with project and process management methodologies such as Scrum, Kanban, PMBOK, or ITIL.
Analytical capability to monitor operational and financial project indicators, including productivity, margin, and customer satisfaction.
Good communication, organizational skills, systems thinking, and results orientation.
Knowledge or experience in implementing or supporting enterprise software solutions (ERP or management systems).
Plus: Experience managing or implementing projects in Human Resources (HR), involving payroll solutions, people management, benefits, or labor routines.
Experience with commercial enterprise systems.
Postgraduate degree or MBA in Project Management, Technology Management, Business Management, or related fields.
Certifications or courses related to project or service management such as PMP, Scrum, ITIL, or similar.
Experience in software implementation environments with multiple clients and project portfolio management.
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