HR SSC Specialist providing support to HR processes and employee inquiries in Belgrade. Collaborating within a dynamic team to ensure smooth daily operations of HR services.
About the role
- HR Advisor managing employee relations and colleague experience at Bionic, helping create a positive workplace culture. Support managers and colleagues to enhance engagement and policy adherence.
Responsibilities
- Give practical, trusted advice on people matters, always aiming for fair and consistent outcomes.
- Lead and support casework including disciplinary, grievance, absence, and capability.
- Coach and upskill managers so they feel confident handling issues the right way.
- Keep accurate, confidential ER records in line with policy and legislation.
- Spot trends from ER cases and help the People team address root causes early.
- Review and shape policies so they’re clear, fair, and reflect how we work at Bionic.
- Champion Equality, Diversity and Inclusion across everything we do.
- Support our commitment to health, safety, and wellbeing by working with Property and managers to keep our workplaces safe.
- Be a voice for colleagues by supporting engagement surveys, focus groups, and action planning.
- Partner with managers to turn feedback into positive change in their teams.
- Help run wellbeing, recognition, and inclusion activities that make Bionic a great place to work.
- Support internal campaigns that bring our values and people initiatives to life.
- Get involved in projects focused on culture, inclusion, and continuous improvement.
- Give clear, consistent advice on policies and processes across the business.
- Help keep our policies up to date with legislation and best practice.
- Support people-related change projects, including restructures and consultations, making sure colleagues are treated with respect throughout.
- Use people data to spot trends and share insights that improve the colleague experience.
- Review outcomes and feedback from ER cases to drive learning and prevention.
Requirements
- CIPD Level 5 (or working towards Level 7) or equivalent experience.
- Experience in a busy HR Advisory role with strong ER focus.
- Solid knowledge of UK employment law and HR best practice.
- Confidence managing complex and sensitive cases.
- Real experience promoting EDI in how you work and advise.
- Excellent communication and influencing skills.
- A coaching mindset and the ability to build trust quickly.
- Strong analytical skills, able to turn data into actions.
- Calm under pressure, organised, and discreet.
- Confident using HR systems and Microsoft Office tools.
- Even better if you have:
- Experience in a fast-paced sales or contact centre environment.
- Hands-on experience running engagement or wellbeing initiatives.
- Exposure to culture or change management projects.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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