Act as the first point of contact for employee and manager queries, ensuring timely and accurate responses
Manage core HR administration including contracts, onboarding, leavers, and changes to terms and conditions
Maintain HRIS and employee records, ensuring data accuracy, confidentiality, and compliance with GDPR
Support payroll processes by preparing and validating monthly data
Produce standard HR letters, reports, and documentation as required
Manage people inbox to ensure SLAs are adhered to
Assist with policy implementation and ensure consistent application across the UK SBU
Coordinate and administer employee lifecycle processes, including probation reviews, exit interviews, and reference requests
Provide basic HR metrics and insights (e.g., turnover, absence, headcount) to support people reporting
Support employee engagement initiatives, surveys, and follow-up actions
Support case management for employee relations issues (absence, performance, disciplinary, grievance) with People Partners and Head of People Operations
Draft documentation for employee relations processes under guidance and maintain accurate case notes
Escalate complex or high-risk matters appropriately
Requirements
Previous experience in an HR administration or coordinator role
Strong organisational skills and attention to detail
Ability to manage multiple tasks and deadlines effectively
Strong communication skills, with confidence in dealing with employees at all levels
Working knowledge of UK employment law and HR best practices
Proficiency with HRIS systems and Microsoft Office (Excel, Outlook, Word, PowerPoint)
Experience supporting monthly payroll processes
Educated to degree level (HR, Business, or related) or equivalent professional experience
CIPD Level 3 (or working towards); CIPD Level 5 desirable
Experience supporting or observing employee relations processes
Exposure to performance management or engagement initiatives
Data protection/GDPR awareness
Health & Safety awareness (e.g., IOSH Working Safely) desirable
Right to work in the territory to which the role relates (UK & EU); no sponsorship available
Benefits
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year (includes three Sabio days)
LinkedIn Learning
Friendly and passionate team
Career development opportunities
Plus many more (benefits dependant on base location)
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