Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- Head of IT overseeing back office infrastructure and operations at a rapidly growing crypto payment company. Leading team of 5 in a dynamic, remote-first environment.
Responsibilities
- Analysing departmental needs and boosting productivity, efficiency, and accuracy to inform business decisions
- Analysing processes, technologies, and vendors continually to find areas for improvement
- Maintaining essential IT infrastructure including operating systems, applications, laptops
- Building relations with vendors and procurement of IT software
- Taking responsibility for projects and solutions within the business initiative
- Handling business-critical IT tasks and systems administration
- Tracking and maintain hardware (laptops) and software inventory
- IT Continuity planning: responsible for IT risks identification, contingency/recovery plans documentation, avoid unplanned downtime
- Leading and developing team of 5 people, skills, and competences in the team
Requirements
- Proven experience as Head of IT or similar role (3 years minimum) in managing IT operations and systems
- Proficiency in English and Russian, written and verbal. Upper-intermediate level of English
- Must be able to work independently to gather requirements and translate those into solutions
- Ability to work cross-functionally and communicate with technical and non-technical teams
- Good communication verbal and writing skills
- Demonstrate accountability & ownership to drive service improvement and has strong priority setting, flexibility and discipline
- System approach to developing services and work
- Strong analytical and problem-solving skills
Benefits
- Health insurance
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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