MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Own the end-to-end customer journey to ensure clients achieve maximum value from the Autofleet platform.
- Lead and mentor a team responsible for onboarding, adoption, retention, and growth across the customer base.
- Act as a strategic advisor and senior sponsor for key accounts, building trust and influence at senior levels.
- Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
- Lead Autofleet strategic projects hands-on and guide teams in executing client-facing projects end-to-end.
- Partner with Product, Sales, and Data Analytics to translate client needs into impactful initiatives.
- Own metrics for customer retention, expansion, and satisfaction; deliver measurable results.
Requirements
- 4+ years of managerial experience with proven team leadership and development.
- Strong background in Customer Success, Account Management, or Strategic Consulting.
- Experience with B2B SaaS solutions and enterprise global accounts.
- Analytical and data-driven with excellent communication and storytelling skills.
- Advantage: Experience working with multinational corporations; advantage for experience with automotive/transportation/mobility companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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