Scientific Solutions Partner engaging with enterprise biopharma and biotech firms to deliver scientific data solutions. Leading technical sales cycles and customer relationships across the U.S.
About the role
- Head of Customer and Partner Experience at Just Eat Takeaway.com driving customer service innovation and insights. Leading teams to improve service experience across all markets, utilizing data and technology.
Responsibilities
- Lead and inspire a team of specialists to unearth insights and drive innovation.
- Pioneer new methods for gathering, analyzing, and interpreting customer/partner feedback and operational data.
- Identify significant opportunities for experience improvement and lead the proactive development and implementation of solutions.
- Manage tactical delivery of innovation projects while also developing longer-term strategic programs.
Requirements
- Extensive leadership experience in roles focused on insights, innovation, or continuous improvement within a customer service or operational setting.
- Strong analytical skills to interpret complex data and translate it into clear, actionable insights and strategic recommendations.
- Proven experience in business improvement and continuous improvement methodologies (e.g., Lean, Six Sigma, Design Thinking).
Benefits
- Inclusion, Diversity & Belonging
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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