Hybrid Head of Customer and Partner Experience

Posted last week

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About the role

  • Lead and inspire a team of specialists to unearth insights and drive innovation.
  • Pioneer new methods for gathering, analyzing, and interpreting customer/partner feedback and operational data.
  • Identify significant opportunities for experience improvement and lead the proactive development and implementation of solutions.
  • Manage tactical delivery of innovation projects while also developing longer-term strategic programs.

Requirements

  • Extensive leadership experience in roles focused on insights, innovation, or continuous improvement within a customer service or operational setting.
  • Strong analytical skills to interpret complex data and translate it into clear, actionable insights and strategic recommendations.
  • Proven experience in business improvement and continuous improvement methodologies (e.g., Lean, Six Sigma, Design Thinking).

Benefits

  • Inclusion, Diversity & Belonging
  • Professional development opportunities
  • Flexible working arrangements

Job title

Head of Customer and Partner Experience

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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