Lead complex strategy and execution projects across a variety of client apps and tools in the MarTech landscape with tools like Braze, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh.
Working experience with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO), OR Adobe Campaign is required.
Drive ongoing client success and satisfaction by determining the scope of various engagements and communicating regularly with various stakeholders
Coach project teams and mentor the Growth team to ensure client success, with a specific emphasis on leveraging Adobe Experience Platform applications.
Lead discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks, particularly focusing on the implementation and utilization of Adobe Experience Platform applications.
Train clients on how to use their marketing technology stack, including Adobe tools, and advise on best practices for optimization and scaling
Lead ongoing marketing service engagements with clients, including push and email campaigns, outcomes-based analytics, and data reporting to demonstrate ROI
Provide feedback to internal teams on creative assets and content development
Resolve a wide range of customer inquiries from basic education to technical operations, specifically related to Adobe Experience Platform applications
Develop and launch multi-channel marketing strategies to improve engagement, conversion, and retention metrics, leveraging Adobe Experience Platform applications
Collaborate with technology vendors to develop customized marketing solutions for clients, with a focus on Adobe technologies
Analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance, using insights from Adobe Experience Platform applications.
Travel to client offices as needed
Requirements
3+ years of professional experience in a client-facing marketing strategy role, with extensive experience in Adobe Experience Platform applications (AEP, CDP, AJO, CJA).
Demonstrated proficiency in deploying campaigns in customer engagement platforms
Experience successfully developing and leading multi-phase projects with diverse stakeholders, particularly those involving Adobe Experience Platform (AEP) applications.
You’ve led diverse, cross-functional teams and have coached and mentored team members
Excellent written and verbal communication skills
Proficient in HTML/CSS for emails, landing pages, content cards, and in-app messages
You’ve successfully planned and deployed integrated digital marketing or communications campaigns to drive acquisition, increase retention, or improve customer long-term value, utilizing Adobe Experience Platform (AEP) applications.
Extensive knowledge of data-driven marketing practices: audience segmentation, personalization, retargeting, exclusions, etc., with a focus on Adobe Experience Platform (AEP) applications
You can present complex ideas to clients and team members in a compelling and energetic way
You’re empathetic to client needs and can help find solutions if problems arise, especially those related to Adobe Experience Platform (AEP) applications.
Benefits
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
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