Hybrid Group Account Manager

Posted last month

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About the role

  • Manage and expand Freed’s B2B medical group customer portfolio
  • Onboard and train new users and medical groups
  • Troubleshoot user issues and address technical questions about features
  • Maintain relationships with key champions (clinical directors, CMOs, heads of innovation)
  • Introduce new products when fit and timing are right
  • Lead set-up and execution of a B2B customer management playbook from onboarding to expansion
  • Analyze and identify proactive outreach opportunities to increase product usage
  • Identify and close expansion opportunities
  • Provide ongoing support across portfolio

Requirements

  • 5-8 years of directly relevant experience managing high profile customer accounts
  • Established toolkit for delivering exceptional customer service in a fast-paced, low process, entrepreneurial environment
  • Core expertise managing medium to large customer accounts with proven expansion track record
  • High motivation, self-direction, ownership and accountability
  • Ability to handle customer delight and dissatisfaction
  • Previous experience in early-stage, high growth companies (nice to have)
  • Familiarity with advanced technology and AI-type products and solutions (nice to have)
  • Experience working in cross-functional, highly collaborative, asynchronous environments (nice to have)
  • Willingness to work from San Francisco or New York office three days a week or relocate if required

Benefits

  • Competitive salary and equity in a high-growth company
  • Opportunity to make an immediate impact
  • Medical, and dental vision provided for US-based employees
  • Unlimited PTO
  • 401(k) plan to support your long-term financial goals
  • Commuter stipend for our San Francisco based employees

Job title

Group Account Manager

Job type

Experience level

Mid levelSenior

Salary

$130,000 - $200,000 per year

Degree requirement

No Education Requirement

Location requirements

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