Sales Representative for Grainger operating a mobile shoe store. Traveling to customer job sites, providing exceptional service with footwear fitting and inventory management.
About the role
- Executive Account Director focusing on value realization and client success at LiveRamp. Managing account strategies and revenue growth across diverse client portfolios.
Responsibilities
- Own Value Realization & Adoption
- Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
- Primary Account Owner / Client POC
- Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
- Leads Renewals & Risk Mitigation
- Leads renewal strategy and execution
- Proactively identifies risks at least 6 months in advance
- Drive Overall Revenue Growth
- Identify upsell and expansion opportunities for CL
- Spearheads data monetization strategy to drive variable revenue growth
Requirements
- Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective
- Motivating and project managing internal stakeholders
- Strong organizational capabilities
- Ability to plan ahead for what you need to do
- Are you able to anticipate multiple outcomes and plan for each scenario (Chess)
- Resourcefulness
- Ability to source/obtain information that you don’t inherently possess
- Ability to navigate disparate internal and external resources
- Not easily swayed from getting information necessary
- Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
- Ability to craft & present summary of value delivered from customer's perspective
- Strategic insight: Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.
- Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
- Strong Relationship & Empathy: Ability to digest how product/process change might impact customer’s business
- Ability to communicate why change is disruptive and empathize with customer
- Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers
- Preferred Skills: Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration, or Identity
- Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CS
- History of growth in seniority of roles or size of accounts preferred
- Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
- Nice to have experience in managing 3-5 highly strategic accounts
- Or have experience managing 20+ $500k+ accounts at once
- Familiarity with LiveRamp and its role in the ecosystem, either from brand client or platform side
- Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
- Familiarity with Salesforce or other CRM Software
- Experience drafting QBRs, executive summaries
- Experience managing renewals and partnering with Sales on upsells/cross-sells
- Nice to have: Internship experience during college prior to entering the workforce
- Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)
Benefits
- Work with talented, collaborative, and friendly people who love what they do.
- We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
- Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more.
- Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
- Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).
- A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.
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