Hybrid Executive Account Director

at LiveRamp

• Job title: Executive Account Director
• Job type: Full Time
• Experience level: Lead
• Salary: $131,000 - $155,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, San Francisco, United States

About the role

• Executive Account Director focusing on value realization and client success at LiveRamp. Managing account strategies and revenue growth across diverse client portfolios.

Responsibilities

• Own Value Realization & Adoption
• Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
• Primary Account Owner / Client POC
• Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
• Leads Renewals & Risk Mitigation
• Leads renewal strategy and execution
• Proactively identifies risks at least 6 months in advance
• Drive Overall Revenue Growth
• Identify upsell and expansion opportunities for CL
• Spearheads data monetization strategy to drive variable revenue growth

Requirements

• Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective
• Motivating and project managing internal stakeholders
• Strong organizational capabilities
• Ability to plan ahead for what you need to do
• Are you able to anticipate multiple outcomes and plan for each scenario (Chess)
• Resourcefulness
• Ability to source/obtain information that you don’t inherently possess
• Ability to navigate disparate internal and external resources
• Not easily swayed from getting information necessary
• Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
• Ability to craft & present summary of value delivered from customer's perspective
• Strategic insight: Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.
• Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
• Strong Relationship & Empathy: Ability to digest how product/process change might impact customer’s business
• Ability to communicate why change is disruptive and empathize with customer
• Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers
• Preferred Skills: Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration, or Identity
• Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CS
• History of growth in seniority of roles or size of accounts preferred
• Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
• Nice to have experience in managing 3-5 highly strategic accounts
• Or have experience managing 20+ $500k+ accounts at once
• Familiarity with LiveRamp and its role in the ecosystem, either from brand client or platform side
• Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
• Familiarity with Salesforce or other CRM Software
• Experience drafting QBRs, executive summaries
• Experience managing renewals and partnering with Sales on upsells/cross-sells
• Nice to have: Internship experience during college prior to entering the workforce
• Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)

Benefits

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
• Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
• Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).
• A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.