MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Apoiar o time de Customer Experience no atendimento aos clientes via chat, e-mail e telefone
- Ajudar a esclarecer dúvidas sobre uso do sistema, processos contábeis e rotinas financeiras
- Registrar e organizar chamados, garantindo que cheguem às áreas responsáveis de forma clara e completa
- Auxiliar na manutenção da base de conhecimento, revisando e atualizando materiais de autoatendimento
- Contribuir para a melhoria contínua do suporte, identificando padrões de dúvidas e pontos de atenção recorrentes.
Requirements
- Boa comunicação escrita e verbal
- Organização e atenção aos detalhes
- Facilidade em lidar com pessoas, paciência e empatia
- Vontade de aprender sobre contabilidade digital e Customer Experience
- Estar cursando Administração, Contabilidade, Economia ou áreas correlatas
Benefits
- Conexa Saúde
- Wellhub (gympass)
- Psicologia Viva
- Day Off de aniversário
- Bolsa estágio
- Vale transporte
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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