Hybrid Director of Client Success

at TMA Systems

• Job title: Director of Client Success
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, United States

About the role

• Director of Client Success at TMA Systems enhancing client satisfaction and driving consulting services. Leading teams to implement customized software and ensure successful client onboarding.

Responsibilities

• Experience managing a team of professional services consultants who deliver software application consulting services to a wide range of clients.
• Their team will meet with clients to understand business requirements, document those requirements in the form of custom specifications, collaborate with engineering to develop cost proposals, and then work with engineering to test, document and deploy the customizations purchased by clients.
• Another critical component to the consulting services delivered by their team includes successfully onboarding new clients to the Facil-IT 3.0 application.
• Proven ability to coach a consulting team on how to apply appropriate project management methodologies to ensure successful completion of client’s business objectives.
• Manages the utilization of the team to ensure financial revenue targets are met.
• Proven track record for maintaining high levels of client satisfaction both through support and consulting services.
• Communicates team progress, risks, expectations, milestones, and other key performance metrics to the key stakeholders throughout the organization.
• Establishes collaborative relationships to achieve objectives.
• Recommends improvements to established business processes while continuing to deliver high value in execution.
• Builds relationships of trust across functions and organizations; collaborates effectively across teams to define strategy, goals and commitment to timelines and deliverables.
• Anticipates the needs, risks, and challenges of facing consulting team members.

Requirements

• Bachelor’s degree and a minimum of 3 years of experience in the project/program management space leading cross-functional teams to deliver strategic initiatives and emerging needs.
• Advanced knowledge of project management best practices and strong organizational skills; PMP and CCMP certifications or equivalents are a plus.
• Proven track record of collaborating with clients and engineers to deliver custom enhancements to software applications.
• Ability to influence executive and senior management leadership and set expectations for major cross-functional initiatives.
• Ability to leverage organizational change management practices to drive successful business outcomes.
• Ability to consistently show good judgment, critical thinking, and creative solutioning.
• Ability to create impactful business cases.
• Ability to manage multiple team members all balancing competing client objectives.
• Working knowledge of large server-based applications and typical Microsoft Office applications.
• Excellent interpersonal skills and professional manner.
• Excellent communication skills.

Benefits

• Hybrid/remote work
• Equal Employment Opportunity