Professional managing CRM strategies and client interactions for Volkswagen Group Services in Brazil. Focused on lead management, client retention, and relationship building.
About the role
- Customer Success Manager optimizing client solutions at Rydoo. Ensuring maximum value through client training and stakeholder collaboration.
Responsibilities
- Work closely with customers to understand their needs
- Ensure that the solution delivers maximum value
- Conduct training sessions and workshops with existing customers
- Coordinate internal and external resources
- Act as a bridge between the customer’s finance team and Semine’s internal departments
- Ensure progress and delivery in line with agreed plans and budgets
- Build long-term relationships
- Help customers get the most value from the solution
- Work in a consultative manner alongside customers
- Collaborate closely with sales teams in Norway and Sweden and product development team
- Contribute customer insights and suggestions for product improvements
- Combine customer relationship management, project coordination, and strategic advisory
Requirements
- Several years of experience in Customer Success, Account Management, or a similar customer-facing role
- Experience managing projects or digital transformation initiatives within finance/accounting
- Strong relationship-building and stakeholder management skills
- Ability to manage multiple projects and priorities simultaneously
- Strong communication and presentation skills
- Fluency in Swedish and English (spoken and written), additional languages are a plus
- **Nice to have**
- Experience working with finance or accounting teams
- Familiarity with Accounts Payable processes
- Experience with ERP systems or financial software
Benefits
- A competitive package, including salary and benefits
- Meal vouchers of €9 per day
- Rydoo Hybrid work policy: decide for yourself where you are most efficient
- Rydoo On Tour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
- Professional freedom and a flexible work environment
- Upskilling through training and coaching programs
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Free Portuguese language classes
- Spectacular onboarding program for all new Rydooer’s
- Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional after work drink, and great parties (believe us 😉)
- Permanent contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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