Director, Global Client Delivery managing strategic accounts at Digital Realty. Ensuring seamless project execution and customer satisfaction through effective coordination and communication across teams.
About the role
- Director leading global division at M+C Saatchi Talk. Fostering client relationships and managing accounts while building a high-performing team in PR.
Responsibilities
- Act as a trusted strategic partner to clients, delivering brave, impactful work that earns attention.
- Lead a profitable portfolio of clients, with a strong focus on the beauty and drinks industries.
- Champion earned and social-first thinking across the division.
- Collaborate with other agencies in the M+C Saatchi Group to drive integrated thinking and shared opportunities.
- Lead new business pitches and develop strategic networking programs.
- Stay connected to media and culture, bringing fresh insights and contacts into the agency.
- Create and deliver commercial strategies for your client portfolio.
- Set and achieve new business targets in partnership with the Commercial FD.
- Prepare budgets and forecasts, identifying risks and opportunities.
- Drive profitability through effective pricing, team management, and cost control.
- Ensure financial processes are embedded across the division.
- Lead and coach a team of Senior Account Directors and their reports.
- Develop career plans for your team and provide consistent on-the-job coaching.
- Organize training and development initiatives across the division.
- Collaborate with the Head of Talent on future hires and team growth.
- Champion a positive agency culture and strong internal communication.
Requirements
- Proven leadership experience in PR or communications, ideally within an agency setting.
- Extensive experience in the beauty and drinks industries is essential.
- Strong track record managing global accounts or international campaigns.
- Commercially astute with experience managing profitable client portfolios.
- Skilled in strategic client handling, new business development, and team leadership.
- Deep understanding of earned media and social-first campaigns.
- Excellent financial management and negotiation skills.
- Inspirational leader with a collaborative mindset and coaching approach.
- Well-connected to media and cultural trends.
Benefits
- 27 days annual holiday
- Private healthcare
- Employer contributory pension
- Life assurance
- Income protection
- Subsided gym membership
- Learning opportunities around D&I
- Mentoring programmes
- Participation in Employee Led Networks and associated events
- Personal development required to set someone up for success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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