Director of Patient Services overseeing patient support services strategy and governance. Ensuring operational delivery in compliance with local patient needs and quality standards.
About the role
- Dynamic leader driving integrated customer experience across multiple teams for Data Center and Industrial clients. Responsible for planning, execution, and team development.
Responsibilities
- Lead dedicated Client leadership team to ensure proper planning and execution of complete line of business by identifying risks and issues, and implementing effective mitigation strategies.
- Collaborate with business and functional executive leadership and stakeholders to define project goals, objectives, and success criteria.
- Provide strategic guidance and support to cross-functional data center teams, fostering a culture of accountability, transparency, and continuous improvement.
- Oversee the execution of multiple projects, ensuring on time delivery, within scope, and within budget.
- Host program performance reviews with internal and external stakeholders to ensure successful execution of long-term agreements and achievement of financial targets.
- Drive change management initiatives to support organizational transformation and growth.
- Drive continuous improvement initiatives to enhance processes, workflows, and overall business performance.
- Partner with sales in developing strong, lasting customer relationships and identify new opportunities and partnerships to expand share of wallet with existing customers.
- Build and maintain strong relationships with key stakeholders, including customers, vendors, and industry partners.
Requirements
- Bachelor’s degree
- 7+ years’ experience in direct or indirect leadership roles in operations, sales, aftermarket, strategy, or general management
- Ability to travel up to 40%
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
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