Hybrid Associate Director, Client Management

Posted 12 hours ago

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About the role

  • Dynamic leader driving integrated customer experience across multiple teams for Data Center and Industrial clients. Responsible for planning, execution, and team development.

Responsibilities

  • Lead dedicated Client leadership team to ensure proper planning and execution of complete line of business by identifying risks and issues, and implementing effective mitigation strategies.
  • Collaborate with business and functional executive leadership and stakeholders to define project goals, objectives, and success criteria.
  • Provide strategic guidance and support to cross-functional data center teams, fostering a culture of accountability, transparency, and continuous improvement.
  • Oversee the execution of multiple projects, ensuring on time delivery, within scope, and within budget.
  • Host program performance reviews with internal and external stakeholders to ensure successful execution of long-term agreements and achievement of financial targets.
  • Drive change management initiatives to support organizational transformation and growth.
  • Drive continuous improvement initiatives to enhance processes, workflows, and overall business performance.
  • Partner with sales in developing strong, lasting customer relationships and identify new opportunities and partnerships to expand share of wallet with existing customers.
  • Build and maintain strong relationships with key stakeholders, including customers, vendors, and industry partners.

Requirements

  • Bachelor’s degree
  • 7+ years’ experience in direct or indirect leadership roles in operations, sales, aftermarket, strategy, or general management
  • Ability to travel up to 40%

Benefits

  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance

Job title

Associate Director, Client Management

Job type

Experience level

Senior

Salary

$178,750 - $250,250 per year

Degree requirement

Bachelor's Degree

Location requirements

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