Hybrid Director, Global Client Delivery – Strategic Accounts

at Digital Realty

• Job title: Director, Global Client Delivery – Strategic Accounts
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ashburn, United States

About the role

• Director, Global Client Delivery managing strategic accounts at Digital Realty. Ensuring seamless project execution and customer satisfaction through effective coordination and communication across teams.

Responsibilities

• Act as the single point of contact for a single or multiple global strategic accounts for all in region or global project (includes hyperscale and colocation/edge nodes) providing a global consolidated view of all activities related to pre and post commissioning work.
• Partner up with Sales, Solution Engineering, PMG and any other internal functions in negotiation of contract/SO terms.
• Accountable for adherence to and delivery per project contract/SOW terms.
• Partner with D&C and Implementation Services to ensure project SOW and project cost are validated before being presented to the customer. Obtain approval from the customer and facilitate mobilization of all relevant teams.
• Host internal KOC.
• Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigating actions are fully understood and communicated in an effective manner to customers.
• Partner with DE&C and Implementation Services to ensure project updates are completed, escalated for aggregation, and made ‘customer ready’.
• Collaborate with CSMs to assist in the development and maintaining of customer playbooks for Digital Realty’s most strategically important customers.
• Partner with DE&C and Implementation Services to ensure customer handover is delivered in a seamless fashion, includes customer verification documentation upload, and sign off.
• Ownership of customer commissioning reporting for pre-commissioning and post-commissioning projects.
• Participate in customer installation and Operational milestone check-in, including oversight of delivery and management of baseline schedule.
• Ownership of reporting of execution and closure of project punch list.
• Ownership of individual strategic customer accounts for all day 1 and day 2 project work within the region and/or globally.
• Participates in the Global Customer Operations community.
• Interface with Operations Management Team and contributes actively beyond the own responsibility areas.

Requirements

• College degree preferably technical (i.e.: Engineering, Telecom, Computer Science etc.)
• Minimum 15 years of experience in operations, data center construction and/or in the telecommunications/engineering industry.
• Highly developed data center industry knowledge, experience, and perspective with commensurate verbal, analytical, presentation and writing skills.
• Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications.
• Familiarity with construction accounting.
• Expert level knowledge with various forms of customer contracts and vendor agreements (MSA, AIA, SO, etc.).
• Advanced analytical and quantitative skills.
• Must be detail oriented with excellent communications, interpersonal and oral/written presentation skills.
• Must be a self-starter, proactive, flexible, and able to work within and meet deadlines.
• Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment.
• Proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio, Project.
• Position requires 40 % travel to support regional/global portfolio.

Benefits

• Highly competitive compensation package
• Excellent benefits
• Supportive and inclusive environment
• Opportunities for professional development