Managing Director leading agency operations at Pacific International Lines, driving market expansion and ensuring profitability. Involving financial stability, team leadership, and compliance with regulatory standards.
About the role
- Director, Global Client Delivery managing strategic accounts at Digital Realty. Ensuring seamless project execution and customer satisfaction through effective coordination and communication across teams.
Responsibilities
- Act as the single point of contact for a single or multiple global strategic accounts for all in region or global project (includes hyperscale and colocation/edge nodes) providing a global consolidated view of all activities related to pre and post commissioning work.
- Partner up with Sales, Solution Engineering, PMG and any other internal functions in negotiation of contract/SO terms.
- Accountable for adherence to and delivery per project contract/SOW terms.
- Partner with D&C and Implementation Services to ensure project SOW and project cost are validated before being presented to the customer. Obtain approval from the customer and facilitate mobilization of all relevant teams.
- Host internal KOC.
- Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigating actions are fully understood and communicated in an effective manner to customers.
- Partner with DE&C and Implementation Services to ensure project updates are completed, escalated for aggregation, and made ‘customer ready’.
- Collaborate with CSMs to assist in the development and maintaining of customer playbooks for Digital Realty’s most strategically important customers.
- Partner with DE&C and Implementation Services to ensure customer handover is delivered in a seamless fashion, includes customer verification documentation upload, and sign off.
- Ownership of customer commissioning reporting for pre-commissioning and post-commissioning projects.
- Participate in customer installation and Operational milestone check-in, including oversight of delivery and management of baseline schedule.
- Ownership of reporting of execution and closure of project punch list.
- Ownership of individual strategic customer accounts for all day 1 and day 2 project work within the region and/or globally.
- Participates in the Global Customer Operations community.
- Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
Requirements
- College degree preferably technical (i.e.: Engineering, Telecom, Computer Science etc.)
- Minimum 15 years of experience in operations, data center construction and/or in the telecommunications/engineering industry.
- Highly developed data center industry knowledge, experience, and perspective with commensurate verbal, analytical, presentation and writing skills.
- Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications.
- Familiarity with construction accounting.
- Expert level knowledge with various forms of customer contracts and vendor agreements (MSA, AIA, SO, etc.).
- Advanced analytical and quantitative skills.
- Must be detail oriented with excellent communications, interpersonal and oral/written presentation skills.
- Must be a self-starter, proactive, flexible, and able to work within and meet deadlines.
- Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment.
- Proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio, Project.
- Position requires 40 % travel to support regional/global portfolio.
Benefits
- Highly competitive compensation package
- Excellent benefits
- Supportive and inclusive environment
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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