Kundenbetreuer im Second-Level-Support für soziale Softwarelösungen bei der VRG GmbH. Unterstützung sozialer Einrichtungen und des Gesundheitswesens bei Softwareanliegen.
Responsibilities
Support customers in the ongoing operation of the software
Provide advice and comprehensive support by phone, remote access, or e-mail
Develop and deliver innovative solution approaches
Perform software tests
Analyze and resolve software defects and identify opportunities for optimization
Requirements
Completed commercial vocational training or equivalent qualifications
Basic knowledge of accounting
Good MS Office skills
Strong service orientation, consultancy skills and a problem-solving mindset
Good communication skills and a strong team spirit
Benefits
No specific benefits mentioned in the job description
Job title
Customer Support Representative – Second-Level Support
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