Hybrid Customer Support Representative – Second-Level Support

Posted 2 months ago

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About the role

  • Kundenbetreuer im Second-Level-Support für soziale Softwarelösungen bei der VRG GmbH. Unterstützung sozialer Einrichtungen und des Gesundheitswesens bei Softwareanliegen.

Responsibilities

  • Support customers in the ongoing operation of the software
  • Provide advice and comprehensive support by phone, remote access, or e-mail
  • Develop and deliver innovative solution approaches
  • Perform software tests
  • Analyze and resolve software defects and identify opportunities for optimization

Requirements

  • Completed commercial vocational training or equivalent qualifications
  • Basic knowledge of accounting
  • Good MS Office skills
  • Strong service orientation, consultancy skills and a problem-solving mindset
  • Good communication skills and a strong team spirit

Benefits

  • No specific benefits mentioned in the job description

Job title

Customer Support Representative – Second-Level Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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